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    Influence of Communication Strategy on Service Delivery in Water and Sewerage Companies in Mount Kenya Region, Kenya
    (International Journal of Managerial Studies and Research (IJMSR), 2023-09) Wachira, Grace Nyambura; Nzioki, Susan; Kiama, Michael
    Change management has been found to affect service delivery. Effective communication is the efficient flow of information throughout an organisation to guarantee that the intended message is properly conveyed. The study adopted a descriptive survey research design. In this study, water and sewerage companies in Mt Kenya Region were the units of observation while their employees and their customers are the units of analysis. A sample of 384 respondents drawn from 28 companies was used. A semi structured questionnaire was used as the choice instrument for data collection. Descriptive and regression analysis were used to analyse data with the help of Statistical Package for Social Science. Data presentation was done through tables and figures. The study found a strong positive correlation (r=0.820) between the communication strategy and service delivery. Communication strategy was found to significantly (p <0.001) contribute to explaining the variance in service delivery. Communication strategy was also found to be a highly significant predictor of service delivery, with a positive coefficient of 0.774. The study concluded that communication strategy has a significant influence on service delivery in water and sewerage companies in Mount Kenya Region. Management of water and sewerage companies should therefore provide their managers with the necessary communication.
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    FACTORS INFLUENCING STRATEGIC PLAN IMPLEMENTATION IN NON-GOVERNMENTAL ORGANIZATIONS IN NAIROBI COUNTY, KENYA
    (The Strategic Journal of Business & Change Management,, 2021-08) Cheruiyot, S. K.; Mwambia, F.; Baimwera, B.
    This study established features impacting strategic plan adoption within NGOs based in Kenya. The analysis contributed towards the management and supervision of non-governmental institutions across Kenya; helping them with the formulation and modeling of desirable schedules for identification and resolution of problems hindering implementation of strategic business plans. The resultant effect is an easier path towards the realization of desired results and secures prolonged relevance in a dynamic and complex setting; positioning the institutions well for competition going forward. The analysis employed a descriptive study model and the existing NGOs in Kenya formed the study group. In attaining the appropriate sample size, the Yamane formula was used to reach a sample size of 52 non-governmental organizations from a total size of 702 non-governmental organizations. Collection of data was achieved by the use of questionnaires. Analysis of data employed qualitative and quantitative techniques where Statistical Package for Social Sciences (SPSS version 21.0) analyzed descriptive statistics like percentages and frequency. The result indicated that collectively organization communication has the highest positive influence on strategic plan implementation, followed by organization culture, organization leadership and organization structure. Individual significance of the predictor variables was tested using t-test. The findings revealed that organization communication, organization culture, organization leadership and organization structure were individually statistically significantly related to strategic plan implementation p-value<0.05. The study concluded that, predictors individually and collectively influence execution of strategies. The findings were expected to be of value to the management and decision makers to form a basis for improving implementation of strategies. Furthermore, studies can be done to other variables which influence implementation of strategic plans but were not considered in this study or the same variables to different populations, locations and other sectors of economy in Kenya.