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    Influence of non-teaching staff’s idea Sustainability on service delivery in Secondary schools: a study of Embu County, Kenya
    (African Journal of Emerging Issues (AJOEI)., 2025-08) George, Mbijiwe Mungeera; Paul, Gichohi Maku; Severina, Mwirichia
    Purpose: The study sought to examine the influence of idea sustainability by non-teaching staff on service delivery in secondary schools in Embu County, Kenya. The investigation was guided by the Modified Quantitative Service Delivery Theory and addressed the persistent challenges of poor service delivery despite the critical role of non-teaching staff in school operations. Methodology: The study used a mixed-methods cross-sectional survey targeting 2,219 participants, with 337 sampled through stratified and systematic sampling. Data were collected via questionnaires, interviews, and focus group discussions, with validity confirmed and reliability at α = 0.895. Quantitative data were analyzed descriptively and through Pearson correlation, while qualitative data underwent thematic analysis. Results: The findings revealed a statistically significant and moderate positive relationship between idea sustainability and service delivery (r = .527, p < 0.01). However, overall levels of idea sustainability were low, hindered by lack of managerial support, inadequate recognition, resource constraints, poor communication, and insufficient capacity building. Schools with higher levels of idea sustainability recorded better service delivery outcomes, including responsiveness to complaints, reduced sluggishness, and improved stakeholder satisfaction. Conclusion: Sustaining viable ideas from non-teaching staff significantly improves service delivery in secondary schools but remains low due to leadership, resource, and motivation gaps. Recommendations: Secondary schools should institutionalize inclusive leadership, establish innovation oversight structures, enhance capacity building, introduce robust recognition systems, allocate sufficient resources, and promote a culture that tolerates experimentation.
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    Effect of Employee Engagement on the Operational Efficiency of Water Service Providers in Meru County, Kenya
    (EPRA International Journal of Economics, Business and Management Studies, 2022-10) Juma, Winfridah Nafula; Moguche, Abel; Kanyiri, Adel
    Operation efficiency is critical for the smooth running and sustainability of water utilities. Employee engagement is integral to the operational efficiency of non-profit organizations in Kenya, including water service sector. Studies show that when the employees are appropriately engaged, managed and monitored, the organizations will avoid unnecessary losses and costs, achieving operational efficiency. This research scrutinized the effect of employee engagement on the operational efficiency of water service providers in Meru County. The objectives analyzed the variables of delegation, consultation and unions and their influence on the operational efficiency of Water Service Providers in Meru County. The study was anchored on three theories: Classical scientific, AMO, and social exchange theories. The Research was conducted on two water service providers: Imetha Water and Sanitation Company Limited and; Meru Water and Sewerage Services. The target population was 200 employees involving the corporate management team, middle management, and operative employees. The researcher selected 132 sample respondents from the population for the study. The researcher adopted an expository research design approach. Data was gathered using questionnaires. Content validity was used in the study, and Cronbach's Alpha was employed to measure the reliability of the research instruments. KMO and Bartlett Tests were carried out to test the validity of the research instruments. Data collected was analysed and evaluated using SPSS (Version. 21) and presented in charts, tables, and graphs. The variables of the influence of employee engagement were correlated against the operational efficiency of water service providers using the Pearson product-moment correlation coefficient. The study hypothesis was tested using a two-tailed normal distribution test at a 5% significance level. The results indicated a P value was 0.000 (P< 0.05) implying that employee engagement had a significant effect on operation efficiency of water service providers in Meru County. The study recommended that the WSPs adopt employee engagement strategies improve their operational efficiency for sustainability purposes.
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    Achieving Operational Efficiency by Adopting ICT in Diplomatic Records Management at the Ministry of Foreign Affairs, Kenya
    (Stratford Peer Reviewed Journals and Book Publishing Journal of Information and Technology, 2022-10) Kajuju, Frida; Gichohi, Paul Maku; Serede, George
    Information and Communication Technologies have become a critical success factor for service delivery in Kenya's public sector. Applying ICTs in service delivery has become a game changer in public records management. It has completely transformed records management work procedures, methods, and principles. The study aimed to assess how operational efficiency can be achieved by adopting ICT in diplomatic records management at the Ministry of Foreign Affairs, Kenya. The study was guided by records continuum and hybrid theories and adopted the descriptive survey research design. The target population comprised 887 Ministry of Foreign Affairs employees, from which a sample of 87 participants was selected using a stratified and purposive sampling approach. Questionnaires and interview schedules were used to collect data, which was analyzed quantitatively and qualitatively using Statistical Package for Social Sciences and content analysis. The study revealed that the Ministry of Foreign Affairs had embarked on the assimilation of ICTs into its operational activities as a component of e-service delivery. As a result, the study established that diplomatic records, which were vital in achieving operational efficiency, were being created, accessed, and used in electronic format. Inadequate infrastructure for electronic records management programs was, however, found to be a significant hindrance to the realization and use of diplomatic electronic records. The study recommends that the Ministry of Foreign Affairs develop and execute a comprehensive electronic records management policy and regulatory framework to integrate e-records into Ministry's operational efficiency and service delivery. The Ministry of foreign affairs should collaborate with Information Communication and Technologies Authority to develop infrastructure for electronic records management systems to ensure that all software acquired for managing electronic records capture records management requirements to achieve operational efficiency and improved service delivery.