Journal Articles

Now showing 1 - 3 of 3

Influence of Training on Employee Performance in Deposit-Taking Savings and Credit Cooperative Societies in Nairobi County, Kenya
(International Research Journal of business and strategic management, 2025-07) Dalacha, Fardhowsa Mohamad; Nzioki, Susan; Munga, Jane
The purpose of this study was to examine the influence of training on employee performance in Deposit-Taking Savings and Credit Cooperative Societies (DT-SACCOs) in Nairobi County. The study aimed to determine how training initiatives impact employee skills, efficiency, and overall organizational outcomes. A descriptive research design was adopted, targeting 87 DT- SACCOs with 380 human resource employees as the unit of observation. Using Taro Yamane’s formula, 169 HR officers were randomly sampled, while 10 HR managers were purposively selected, resulting in a sample size of 179 participants. Data were collected through questionnaires and interviews, with triangulation applied to enhance validity. Descriptive statistics summarized the data, while regression analysis tested the relationship between training and performance. The findings revealed a strong positive relationship (R = 0.705) where training accounted for 49.7% of the variation in employee performance (p < 0.01). The study concluded that structured training significantly enhances employee competence, task efficiency, and service delivery. It recommended implementing comprehensive onboarding programs, continuous professional development, and tailored skill-building initiatives to sustain high performance levels in DT-SACCOs.
An Assessment of the Relationship Between the Price Tariffs of a Christian-Affiliated Guesthouse and Customer Choice Behavior in Nairobi County
(Journal of Hospitality and Tourism Management, 2024-09) Nyaga, Dorothy Kathambi; Muchai, Peter; Laimaru, Susan
Purpose: To assess the relationship between the price tariffs of a Christian-affiliated guesthouse and customer choice behavior in Nairobi County. Methodology: Descriptive survey research design was used on a target population of the study comprising 13 Christian Affiliated Guest houses registered with the Christian Guest Houses Association of Kenya (CGHAK) in Nairobi County. The total number of respondents was 723, including all guesthouse general managers (13), two supervisors (Front Office and Food and Beverage Supervisors) from each guesthouse (26), and all customers based on the average occupancy (684). A census sampling method was used to select guesthouse managers (13) and supervisors (26). Further, the random sampling method was used to obtain the 252 customer respondents. Closed and open-ended questionnaires were used to obtain data from 252 CAG guests while an interview schedule was used to obtain data from 26 CAG supervisors and 13 CAG general managers. For piloting, this study used one randomly selected CAG (10%) in Kiambu and obtained 1 manager, 2 supervisors, and 25 guests (10%) as respondents. Cronbach alpha was used to measure reliability. For validity, the instrument was piloted before the actual data collection process. Quantitative data such as mean and standard deviation was analyzed using SPSS whereas thematic method was used to analyze qualitative data. Data was presented using tables and figures. Results: The highest mean score was observed on the dimension of mode of payment which had an average score of 4.22. This observation implied that one of the reasons that could be attracting guests to remain loyal to a particular guesthouse is a mode of payment of bills the guesthouse has adopted. The least mean rating was observed on fair price tariffs, with an average score of 4.22. This is an indication that fairness in the price tariffs, as a dimension of Price Tariff, is not such an important factor when it comes to choosing a guesthouse. Again, this rolls back to service provisions. That is, an individual would be more willing to pay more as long as the service will meet his/her expectations. Nonetheless, the fact that the fairness of price tariffs was not such an important factor, the overall mean response of 3.9 Conclusions and Recommendations: The study concluded that price tariffs had a positive influence on customer choice behavior. This was based on the fact that versatility of modes of paying bills ensured that there was efficiency and convenience in payments. The study recommends that more attention should be paid by the management to payment modes such as mobile money since it promotes security and convenience to the guests.
Physical Facilities Improvement Strategies and CBC Implementation in Private Universities in Nairobi County, Kenya
(Journal of Popular Education in Africa, 2025-09) Ann, Mukiri Kiaira; Johnson, Ikiugu; Rosemary, Kirambia
The purpose of this study was to examine capacity building strategies for faculty members that support CBC implementation in private universities in Nairobi County. A cross-sectional descriptive design that employed. Target population for the study was 26 private universities in Nairobi County. The study population comprised of 26 deans of schools, 26 chairs of departments, and 260 faculty members from the private universities in Nairobi, county, Kenya. The universities were categorized as Faith-based; church-based and private, private universities. Semi-structured questionnaires and an interview guide were used to collect data. The study used descriptive and inferential statistics to analyze data. Qualitative data was analysed thematically and presented in themes. Findings indicated a significant and positive effect of physical facilities improvement strategies and implementation of CBC (β = 0.087, t=3.833, p = 0.000). Transitioning to competence-based education necessitates significant investments in infrastructure, such as flexible learning spaces and tech-enhanced classrooms. Universities are seeking external funding to meet these challenges, indicating their commitment to overcoming financial barriers. Adequate resources are important for effective CBC implementation. Maintaining a low teacher-to-student ratio is also essential for individualised attention. The government and stakeholders should enhance financial support for universities to upgrade infrastructure and faculty training. Private universities should focus on continuous professional development, integrating modern teaching methods and technology in CBC. Strong assessment systems are necessary for evaluating CBC effectiveness, guided by feedback from various sectors.

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