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    Effect of Employee Engagement on the Operational Efficiency of Water Service Providers in Meru County, Kenya
    (EPRA International Journal of Economics, Business and Management Studies, 2022-10) Juma, Winfridah Nafula; Moguche, Abel; Kanyiri, Adel
    Operation efficiency is critical for the smooth running and sustainability of water utilities. Employee engagement is integral to the operational efficiency of non-profit organizations in Kenya, including water service sector. Studies show that when the employees are appropriately engaged, managed and monitored, the organizations will avoid unnecessary losses and costs, achieving operational efficiency. This research scrutinized the effect of employee engagement on the operational efficiency of water service providers in Meru County. The objectives analyzed the variables of delegation, consultation and unions and their influence on the operational efficiency of Water Service Providers in Meru County. The study was anchored on three theories: Classical scientific, AMO, and social exchange theories. The Research was conducted on two water service providers: Imetha Water and Sanitation Company Limited and; Meru Water and Sewerage Services. The target population was 200 employees involving the corporate management team, middle management, and operative employees. The researcher selected 132 sample respondents from the population for the study. The researcher adopted an expository research design approach. Data was gathered using questionnaires. Content validity was used in the study, and Cronbach's Alpha was employed to measure the reliability of the research instruments. KMO and Bartlett Tests were carried out to test the validity of the research instruments. Data collected was analysed and evaluated using SPSS (Version. 21) and presented in charts, tables, and graphs. The variables of the influence of employee engagement were correlated against the operational efficiency of water service providers using the Pearson product-moment correlation coefficient. The study hypothesis was tested using a two-tailed normal distribution test at a 5% significance level. The results indicated a P value was 0.000 (P< 0.05) implying that employee engagement had a significant effect on operation efficiency of water service providers in Meru County. The study recommended that the WSPs adopt employee engagement strategies improve their operational efficiency for sustainability purposes.
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    The Role of Employee Engagement in Revitalizing Creativity and Innovation at the Workplace: A Survey of Selected Libraries in Meru County - Kenya
    (Library Philosophy and Practice, 2014) Gichohi, P. M
    Creativity and innovation can neither be imposed nor can it be driven by disengaged employees. This study postulated that the level of employee engagement spurs creativity and innovation in the library. It aimed to establish the empirical evidence on whether employee engagement affects the level of creativity and innovation in libraries. It investigated the effects of employee engagement on creativity and innovation suggests improved model on the same. The study used descriptive cross-sectional survey design to examine three purposively selected libraries. Structured questionnaires and semistructured interviews were used to collect research data. Descriptive, correlation, regression, t-test and ANOVA were used to analyze the collected data. The response rate was 91% from a sample size of 31 library staffs. Both levels of staff engagement and that of creativity and innovation from the three libraries were found to be relatively high, 81.85% and 78.03% respectively. The mean values of these two variables did not differ significantly and exhibited 83.1% relationship. No significant difference was established between the two constructs but the outcome depended on how key constructs are configured. The study concludes that employee engagement assumes a critical precursor role to creativity and innovation at the workplace. Library leaders act as central catalysts and facilitators during the configuration process. The study recommend need to challenge work processes, environment, systems and patterns of thinking in library set-up, in order to nurture empowering atmosphere. An integrated model of employee engagement on creativity and innovation has been proposed.