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    Employee Training and Public Service Delivery of Huduma Centres in Kenya
    (The International Journal of Business & Management, 2021-08) Mutegi, Faith Mwende; Nzioki, Susan; King’oriah, George
    The study examined whether Huduma centres are a success in eliminating corruption, petty bureaucracy and inefficiency in delivery of services in the public sector. The study sought to establish influence of employee training on public service delivery of Huduma centres in Kenya, and mediating variable of government policies. The study was anchored on servqual model, human capital theory and the new public model. Descriptive research design was used. The target population included branch managers, section supervisors and public customers of all the 52 Huduma centres in Kenya. Multi-stage probability sampling was used. A sample of 46 branch managers and 314 section supervisors were included using simple random sampling method. A total of 360 public customers were sampled using purposeful sampling. The study employed primary and secondary data. Primary data was obtained through self-administered questionnaires. Validity and reliability were determined through use of a pilot study. Secondary data was obtained from reviewing relevant literature and government statistics. Data analysis was done using both descriptive statistics and inferential statistics. Descriptive analysis measured and assessed numerical values of variables such as the mean and standard deviation. Cronbach’s alpha measured reliability. Inferential data analysis involved correlation coefficient (r) and multiple linear regression analysis. Study results showed a positive significant low linear association between employee training and public service delivery (PSD). There was a moderate linear association of the mediating relationship between government policies and PSD at 99% confidence level. Hypothesis results show that employee training has significance influence on PSD. Findings also show that, a unit increase in employee training leads to a unit increase in PSD. This shows that employee training practices motivate employees to work more hard. Moreso, government policies have a mediating relationship between employees’ training and PSD. The study recommends the government to reevaluate policies. Moreso, there should be proper implementation and use of human resource practices in Huduma centres so as to increase efficiency in the delivery of public service. Public organisations are urged to use guidelines provided by the strategy for human resources in the public sector, in order to avoid every ministry, from using its own regulations, norms and standards. Further research is recommended on more human resource practices in the public service.
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    Employee Training and Public Service Delivery of Huduma Centres in Kenya
    (The International Journal of Business & Management, 2021-09) Mutegi, Faith Mwende; Nzioki, Susan; King’oriah, George
    The study examined whether Huduma centres are a success in eliminating corruption, petty bureaucracy and inefficiency in delivery of services in the public sector. The study sought to establish influence of employee training on public service delivery of Huduma centres in Kenya, and mediating variable of government policies. The study was anchored on servqual model, human capital theory and the new public model. Descriptive research design was used. The target population included branch managers, section supervisors and public customers of all the 52 Huduma centres in Kenya. Multi-stage probability sampling was used. A sample of 46 branch managers and 314 section supervisors were included using simple random sampling method. A total of 360 public customers were sampled using purposeful sampling. The study employed primary and secondary data. Primary data was obtained through self-administered questionnaires. Validity and reliability were determined through use of a pilot study. Secondary data was obtained from reviewing relevant literature and government statistics. Data analysis was done using both descriptive statistics and inferential statistics. Descriptive analysis measured and assessed numerical values of variables such as the mean and standard deviation. Cronbach’s alpha measured reliability. Inferential data analysis involved correlation coefficient (r) and multiple linear regression analysis. Study results showed a positive significant low linear association between employee training and public service delivery (PSD). There was a moderate linear association of the mediating relationship between government policies and PSD at 99% confidence level. Hypothesis results show that employee training has significance influence on PSD. Findings also show that, a unit increase in employee training leads to a unit increase in PSD. This shows that employee training practices motivate employees to work more hard. Moreso, government policies have a mediating relationship between employees’ training and PSD. The study recommends the government to reevaluate policies. Moreso, there should be proper implementation and use of human resource practices in Huduma centres so as to increase efficiency in the delivery of public service. Public organisations are urged to use guidelines provided by the strategy for human resources in the public sector, in order to avoid every ministry, from using its own regulations, norms and standards. Further research is recommended on more human resource practices in the public service.
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    Organisational Culture and Public Service Delivery of Huduma Centres in Kenya
    (The International Journal of Business & Management, 2021-09) Mutegi, Faith Mwende; Nzioki, Susan; King’oriah, George
    In Kenya, Huduma centres was established as a result of inefficient public service delivery, which led to corruption and was both time consuming and costly. The study assessed the impact of organizational culture on Hudumacenters' public service delivery, as well as the mediating effect of government policies on public service delivery. The research was based on the concept of competing values framework. The study employed a descriptive research design. The target population was branch managers of the 52 Huduma centres, 1456 supervisors and 1456 public customers from the government ministries offering public services in Huduma centre branches. Multi-stage probability sampling was used. Both primary and secondary data was used. Primary data used self-administered questionnaires and Secondary data from reviewing relevant literature and government statistics. Pilot study measured validity and Cronbach’s alpha measured reliability. Inferential data analysis was used and it involved correlation coefficient (r) and linear regression analysis, which looked for the strength and degree of relationship between the variables. The findings revealed a positive significant low linear relationship between public service delivery and organizational culture, and there was positive significant moderate linear mediating relationship between government policies and public service delivery. Therefore, organizational culture is significant but does not influence public service delivery in Hudumacentres. Furthermore government policies don’t have any mediating effect between organizational culture and public service delivery. Based on the findings, the study recommends organizational culture to be reviewed often for any changes, in order to ensure continuous improvement and sustainability in the work practices. The culture of accountability and transparency on leadership and open communication should be reevaluated to check if there are any deficiencies. On employee commitment, the respect of law and observance of public service values should also be followed up to find out if indeed they are being applied in the public service. Unity of direction should also be revised and ensure that ministries don’t have their own regulations, norms and standards. More so, decentralization of roles from the centres should be well coordinated. Further study of human resource practices in the public sector is recommended
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    FORENSIC ACCOUNTING POLICIES AND FRAUD CONTROL IN COUNTY GOVERNMENTS IN KENYA: EVIDENCE FROM COUNTIES IN MT.KENYA REGION
    (International Journal of Business Management and Economic Review, 2019) Kirimi Karuti, Jephitha; Mwaniki, Gillian; King’oriah, George
    In the current century, fraud has become an issue that management and other stakeholders are aggressively trying to bring to a sustainable level. Fraud instances have been increasing in many organisations amidst continuous fight by governments and other agencies. The purpose of the study was to establish how forensic accounting policies would influence fraud control in County Government in Kenya. Seven counties in the Mount Kenya region were considered as the target population as well as the study sample size constituting of 351 staff members. To establish the level of statistical significance between the practical and predictable value, Analysis of variance (ANOVA) was used. Pearson coefficient of correlation was used to establish the strength of association among the variables while Regression analysis was used to approximate the model coefficients. Moreover, test of hypothesis was also carried out to define the relationship between the variables. In General, the study concluded that there was a positive linear relationship between Forensic Accounting policies and fraud control. It was evident that forensic accounting policies influenced fraud control by a coefficient of (0.219). The study therefore concluded that adoption of forensic accounting policies in county governments in Kenya would enormously contribute to fraud control in the public entities.
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    FORENSIC ACCOUNTING SKILLS AND FRAUD CONTROL IN COUNTY GOVERNMENTS IN KENYA: EVIDENCE FROM COUNTIES IN MT. KENYA REGION
    (International Journal of Economics, Commerce and Management, 2019-06) Kirimi Karuti, Jephitha; Mwaniki, Gillian; King’oriah, George
    In the 21st century fraud is becoming an issue that top management are struggling to control. At least 5% of the firms lose their revenues to fraud annually. Past studies indicate that fraud can occur amidst policies that have been put in place. The current study aimed at investigating how application of forensic accounting skills influence fraud control in County Government. Seven counties in the Mount Kenya region and 351 staff members were the target population as well as the study sample size. The data was analyzed using SPSS. Descriptive statistics mainly percentages and frequency distribution were used for data presentation. Analysis of variance (ANOVA) was used to establish the level of statistical significance of difference between the observed and expected values. Regression analysis was used to estimate the model coefficients while Pearson coefficient of correlation was used to establish the strength of relationship among the variables. Test of hypothesis was also carried out. The study concluded that there was a positive linear relationship between Forensic Accounting skills and fraud control with an influence of a coefficient of (0.267). The study therefore concluded that adoption of forensic accounting skills would contribute massively to fraud control in the public sector.
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    Organizational culture and strategy implementation: Trompenaar’s culture typology perspective
    (Journal of Business and Management (IOSR-JBM), 2019-07) Ntongai, David; Senaji, Thomas A; King’oriah, George
    Most formulated strategies do not end up being successfully implemented are a result of a number of factors leading to interest in examining how culture may be related to strategy implementation. In this study, we examined the relationship between organization culture and strategy implementation using a survey of 129 respondents from 43 commercial banks in Kenya. Trompenaars four culture types were used for organizational culture while strategy implementation was operationalised and measured using three subconstructs:organization communication, policy framework and short-term objectives. We found significant relationship between organization culture and strategy implementation. Specifically cultures that are formal and task oriented (Guided missile and Eiffel tower)were more significantly related to strategy implementation (organization communication, policy framework and short-term objectives), compared with those that were person oriented, such as family cultures. Being among the first attempts to use Trompenaars culture topology to study the relationship between organization culture and strategy implementation, these findings have important implications for managers with regard to what cultures to promote in the banks and possibly other organisations in order to improve strategy implementation, and hence successful organization performance.
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    Relationship between Organizational Culture and Organizational Performance
    (Journal of African Interdisciplinary Studies (JAIS), 2019-07) Ntongai, David; Senaji, Thomas A; King’oriah, George
    The purpose of this study was to examine the relationship between organization culture and organization performance. We used Trompenaars typology as organisational culture lens and measured performance using the balanced scorecard framework in a survey of 129 respondents from 43 commercial banks. Questionnaires were used to collect data which were analyzed using both descriptive and inferential statistics. A significant relationship existed between organization culture and performance. Cultures that are formal and task oriented, namely Guided missile and Eiffel tower were more significantly related with better performance, compared to those that are person oriented, which are incubator and family cultures. Further, flexible cultures (family cultures) are more strongly related to organization performance compared to inflexible cultures (Eiffel tower cultures). This research is among the first attempts to use Trompenaars culture topologies to study the relationship between organization culture and organization performance. These findings have important implications for managers with regard to what cultures to promote in the banks in order to improve performance