Journal Articles
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Item The Effect of Agency Convenience on Financial Performance of Commercial Banks in Isiolo County, Kenya(The Strategic Journal of Business & Change Management, 2024-08-23) Dulacha, Amina Abdi; Rintari, Nancy; Kambura, SusanThe purpose of this study was to determine the effect of agency convenience on financial performance of commercial banks in Isiolo County, Kenya. A descriptive survey research design was used, targeting Cooperative Bank, KCB, and Equity Bank, which control over 90% of authorized banking agents in the region. The target population included 102 staff in Equity bank, 123 staff in Cooperative bank, and 80 staff in KCB bank, which was a total of 305 banks. The study adopted the Yamane’s formula (1967) to result to a sample size of 58 staff in Equity bank, 70 staff in Cooperative bank, and 45 staff in KCB bank, which was a total of 173 staff. Stratified sampling was applied to select respondents from the finance and accounts departments of these banks. Data were collected via structured questionnaires and supplemented with secondary financial data. The pilot research used a sample size of 10% for this investigation, with 17 respondents randomly selected to fill out the survey in Meru County. To ensure the data was reliable, Cronbach's alpha was applied, which measures internal consistency. The questionnaires included in this study underwent a validation process to guarantee their content and face validity, as well as to gauge their overall quality. The analysis revealed a significant positive correlation between agency convenience and the financial performance of commercial banks, with a Pearson correlation coefficient of 0.751, indicating a strong relationship. The regression analysis further confirmed that agency convenience is a crucial determinant of financial success, as evidenced by its standardized coefficient (β = 0.304) and a highly significant p-value of 0.000. The study concluded that agency convenience was a vital contributor to the financial performance of commercial banks. The study concluded that banks that prioritized and enhanced the accessibility and ease of use of their agency banking services had substantial improvements in their financial outcomes. It is imperative that bank managers prioritize the convenience of agency services. This can be achieved by expanding the network of agents to ensure that services are accessible in both urban and rural areas, as well as by leveraging digital platforms to streamline transactions and reduce wait times. Enhancing the user experience through technology will not only increase customer satisfaction but also drive higher transaction volumes, which are crucial for financial success.Item The Effects of Real Time Gross Settlement on Financial Performance of Microfinance Institutions in Nairobi County, Kenya(International Research Journal of Economics and Finance, 2023-07-28) Makena, Christine; Kambura, Susan; Moguche, AbelCompanies that do not innovate run the risk of being surpassed by rivals. The financial sector has been impacted by globalization and technological advancement. The banking sector is utilizing these developments to enhance client service and guarantee profits on these investments. The study's objective and purpose was to determine the effects of real time gross settlement on financial performance of Microfinance institutions in Nairobi County, diffusion theory anchored the research. Many researches have been carried out to understand the connection between process improvements and financial performance. However, few of the reviewed research have determined the effect of real time gross settlement on financial performance of microfinance institutions in Nairobi County Kenya. Thus the current study aimed to fill in this knowledge gap. Cross-sectional survey research approach was used with a sample of 12 management staff. A pilot study was conducted in Kilifi County to check on reliability and validity of data collection instruments with the used of SPSS to analyse data. Mean and standard deviation were used to determine descriptive analysis, whereas model brief, ANOVA, and coefficients of regression were used to determine regression analysis. Outcomes were presented using frequency tables. According to the correlation analysis, real-time gross settlement positively correlated with financial performance. The study concludes that the processes of the Microfinance banks have been automated to improve MFIs operations. The study concludes that the Microfinance bank uses Real time gross settlement to minimize risk related to high value payment settlements. Recommendations is that in addition to automating core processes, the Microfinance banks should make it possible for the clients to open accounts remotely and operate those accounts remotely as well.Item The Effect of Product Differentiation Strategy on The Performance of Commercial Banks in Kenya(Journal of Business and Strategic Management, 2023-08-17) Njue, Leonard Mugendi; Kambura, Susan; Moguche, AbelPurpose: The study aimed to determine the effect of product differentiation strategy on the performance of commercial banks in Kenya. The study hypothesized that product differentiation had a statistically significant impact on Kenyan commercial banks' performance Methodology: The study used a quantitative research method targeting the branch managers of licensed commercial banks in Nairobi County. A sample of 227 branch managers was selected using stratified sampling. Data was collected using an online questionnaire. Data was checked for internal consistency using Cronbach's alpha. The alpha was within the acceptable rate level of 0.60 to 0.90 The ordinal logistic regression was used to analyze the relationship between the variables. Findings: The effect of product differentiation on performance was statistically significant (Wald = 7.768, df = 1, p = .005), with a 95% confidence interval of 0.442 to 2.535. Therefore, product differentiation statistically significantly affects commercial banks' performance. The results imply that banks need to increased focus on product differentiation strategies to increase performance. Unique contribution to theory, practice and policy: The study is significant to bank managers because it provides them with information on one of the strategies (product differentiation) that managers can use to increase the performance of their banks. Implementing this strategy would result in increased performance and benefit the stakeholders due to the increased return on investment.Item Effect of Adoption of Fintech Payments on Financial Performance of Commercial Banks in Meru County, Kenya(International Research Journal Publishers,, 2023-07) Wilter, Mwigereri Munyua; Kambura, Susan; Mugoche, AbelThis study aimed to probe the effect of financial technology (Fintech) payment on the performance of marketable banks in Meru, Kenya. Fintech had surfaced as a disruptive force in the fiscal assiduity, offering new ways of delivering fiscal services to guests. The study explored the extent to which marketable banks in Meru had espoused Fintech and the impact it had on their performance. The study involved a check of commercial banks in Meru, Kenya, to gather information on their relinquishment of Fintech, as well as their fiscal performance. The study was anticipated to give perceptivity into the benefits and challenges of Fintech relinquishment in the banking sector in Meru, Kenya. The findings may be useful to commercial banks, policymakers, and other stakeholders in the fiscal assiduity in developing strategies to enhance the relinquishment and use of Fintech in the region. Results on regression study designated that there was a robust optimistic association (R=0. 89, p- value of 0.000) between adoption of financial technology payment and financial performance of commercial banks. The findings further indicated that fintech payments have a significant influence on financial performance of commercial banks.Item Exploration of Cash Flow Management Strategy and Financial Performance of Saccos in Imenti North Sub-County, Kenya(Journal of Finance and Accounting, 2023-08) Sora, Rahima Atikiya; Kambura, Susan; Moguche, AbelThe study sought to explore the influence of cash flow management strategy on financial performance of Saccos in Imenti North Sub-County, Kenya. Descriptive research design was adopted to collect data from 21 deposit and non-deposit Saccos located in Imenti North Sub- County. The target respondents included 42 accounts department officers, 114 tellers, 93 back- office staff, and 120 loan officers hence a total of 369 respondents. Descriptive and inferential statistics were used to analyze the data. Cash flow management strategy had a correlation coefficient r=0.772** at α < 0.000 and a 99% significance level. The study established that the investment department was still undeveloped in many Saccos therefore limiting on the authorization of incorporation of funds in investment options like capital markets. This limited the Saccos to act as mere institutions of accepting deposits and savings, while at the same time issuing loans. This method of operation at many times did not guarantee consistent income due to competition from other financial institutions doing similar work. The study thus recommends that the Board of Management [BOM] should create policies and provide adequate funds to establish an investment department, if there is none, or strengthen it if in existence. The contribution to the study is that a quality policy structure would introduce the Saccos to endless opportunities in investment at capital markets which has a well-structured and managed fund portfolio. In return, this would improve the income since the operations of the Saccos would have been diversified spreading into various classes of investments available.Item Influence of Cross-Border Public Participation Strategies on Performance of Revenue Collection in Moyale Sub-County Border Point(International Research Journal Publishers,, 2023-07) Wako, Dida Galgalo; Kambura, Susan; Kanyiri, AdelThis research study aimed at investigating the influence of public participation strategies on performance of revenue collection in Moyale sub-county border point. The study adopted descriptive survey design. The target population for this study was 384 divided into three strata, 200 revenue clerks, 70 senior revenue officer and 114 border business community. The sample size for this study was 196 using Yamane's formula. According to Yamane’s formula, a target population of 384 was used with a 95% confidence level and a 5% margin of error. Stratified random sampling was used and the participants were selected randomly from each stratum. Data was collected using designing structured questionnaire. The data collection procedures for this study involved, identifying and contacting the relevant county revenue collection agencies and stakeholders in Moyale Sub-County and obtaining permission and clearance to conduct the study from the relevant authorities. A quantitative assessment was conducted using both descriptive and inferential methods of analysis. To facilitate data description and presentation through means, tables. The study employed the Statistical Package for the Social Sciences (SPSS). Karl Pearson's correlation coefficient was used in this research to gauge the degree of association between the variables. The research results revealed a meaningful and positive correlation between public participation (r = 0.893, p < 0.05) with the efficacy of revenue collection in the Moyale sub-county's permeable border area. The study recommended that the sub-county need to improve on involvement of national government officials and in making revenue collection policy and collaboration of potential donors in strategizing on revenue collection.Item Effect of Credit Awareness on the Performance of Micro and Small Enterprises in Isiolo County(Journal of Finance, 2021-05) Mwenda, Bornface; Kambura, Susan; Kanyiri, AdelThe limited access to informal and formal credit by entrepreneurs has been identified as a major constraint to growth of micro and small enterprises in Isiolo County. The County is also characterized by high level of unemployment, particularly among the youths, nomadic life and low educational levels and all these can be attributed to limited access to credit. The study sought to establish the influence of credit awareness on performance of micro and small enterprises in Isiolo North Sub-County. Descriptive survey research design was adopted. The unit of analysis was 120 micro and small enterprises within Isiolo Town. The unit of observation was owners or managers of the businesses. Data was collected through structured questionnaires. Data was analyzed using descriptive and inferential statistics. The findings revealed that credit awareness had a positive and significant effect on performance of micro and small enterprises. The study concluded credit awareness significantly contributed to the performance of micro and small enterprises. The study recommended the need for financial institutions to strengthen aspects related credit awareness. They should specifically enhance visit to business premises by credit officers, organize seminars and provide timely and accurate information about credit micro and small enterprises’ owners.Item Assessment of Innovative Money-Collecting Systems Strategy for Mobilizing Own-Source Revenue in Isiolo County Government(Journal of Finance & Accounting, 2021-09) Qanchora, Roba Abduba; Gichohi, Paul; Kambura, SusanThe county governments are expected to mobilize their own-sources revenue to bridge the gap in equity share. Despite the elaborate national fiscal policies and legislative frameworks on own-source revenue mobilization, many county governments, including Isiolo, have continued to report deficiency and inability to increase their own-source revenue, adversely affecting service delivery. This study was set out to assess the innovative money-collecting systems strategy for enhancing own-source revenue in Isiolo County. The rational expectations theory of technology guided it. A cross-sectional descriptive survey research design was applied. Data was collected from the revenue-generating departments and county assembly-budget and finance committee. Since the target population (60) was small, all were included in the study. The content, construct, face validity, and reliability were applied to check the quality of the questionnaire used in data collection. Mean, frequencies, percentage, and factor analysis were computed using statistical package for social sciences, while regression analysis was used to test the hypothesis. The study found that Isiolo County heavily relied on equity share to execute its functions despite gazetting own-source revenue streams. One drawback was the weak innovative money-collecting systems strategy. The study noted a weak electronic revenue collecting system, hence, loopholes in own-source revenue mobilization initiatives. The need to re-address innovative money-collecting systems strategy was evident; hence the county government should adopt e-billing, e-payment, and security controls systems in collecting own-source revenue. The findings have implications on systems for collecting own-source revenue, budgetary allocation and further affect practices in collecting own-source revenue in Isiolo County government and others.Item Effect of Cash Management Automation on Financial Management in Meru County Government(International Journal of Finance, 2019) Mugambi, Bonface Mutuma; Gichohi, Paul; Kambura, SusanThe main purpose of the study was to find out if ICT adoption has a significant effect on financial management in the Meru County Government. Effective public financial management has attracted attention of many scholars in identifying the best practice and how to install fiscal disciplines. In search of good governance and sound financial management, the World Bank has been at the fore front in championing this aspect. Lack of effective financial management practices hinders effective service delivery. Technology Acceptance Model (TAM) theory is one of the model used to explain how technology is accepted by the users. Descriptive survey research design study was used. The population for this study composed of the Meru county government staff. The sample size was 70 respondents in total, questionnaires were used as the research tool whose validity and reliability was measured accordingly. Mean and regression analysis was computed when analyzing data. The findings established that Cash management automation enables county leadership to understand the true cost of service delivered by the county per activity; that Through Cash management automation, the county finance department is able to reconcile transactions data in real-timeOn Cash management automation the study concludes that successful cash management automation in any institution is essential due to difficulties that come with accessing credits whenever an organization is facing liquidity several constrains. From the findings on cash management automation the study recommends that automation systems should be fully implemented as it increases cash management. For Meru county Government to realize growth, investment in technology should be made in order to enhance service delivery and transparency in cash management.