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Item The Effect of Agency Convenience on Financial Performance of Commercial Banks in Isiolo County, Kenya(The Strategic Journal of Business & Change Management, 2024-08-23) Dulacha, Amina Abdi; Rintari, Nancy; Kambura, SusanThe purpose of this study was to determine the effect of agency convenience on financial performance of commercial banks in Isiolo County, Kenya. A descriptive survey research design was used, targeting Cooperative Bank, KCB, and Equity Bank, which control over 90% of authorized banking agents in the region. The target population included 102 staff in Equity bank, 123 staff in Cooperative bank, and 80 staff in KCB bank, which was a total of 305 banks. The study adopted the Yamane’s formula (1967) to result to a sample size of 58 staff in Equity bank, 70 staff in Cooperative bank, and 45 staff in KCB bank, which was a total of 173 staff. Stratified sampling was applied to select respondents from the finance and accounts departments of these banks. Data were collected via structured questionnaires and supplemented with secondary financial data. The pilot research used a sample size of 10% for this investigation, with 17 respondents randomly selected to fill out the survey in Meru County. To ensure the data was reliable, Cronbach's alpha was applied, which measures internal consistency. The questionnaires included in this study underwent a validation process to guarantee their content and face validity, as well as to gauge their overall quality. The analysis revealed a significant positive correlation between agency convenience and the financial performance of commercial banks, with a Pearson correlation coefficient of 0.751, indicating a strong relationship. The regression analysis further confirmed that agency convenience is a crucial determinant of financial success, as evidenced by its standardized coefficient (β = 0.304) and a highly significant p-value of 0.000. The study concluded that agency convenience was a vital contributor to the financial performance of commercial banks. The study concluded that banks that prioritized and enhanced the accessibility and ease of use of their agency banking services had substantial improvements in their financial outcomes. It is imperative that bank managers prioritize the convenience of agency services. This can be achieved by expanding the network of agents to ensure that services are accessible in both urban and rural areas, as well as by leveraging digital platforms to streamline transactions and reduce wait times. Enhancing the user experience through technology will not only increase customer satisfaction but also drive higher transaction volumes, which are crucial for financial success.Item The Effects of Real Time Gross Settlement on Financial Performance of Microfinance Institutions in Nairobi County, Kenya(International Research Journal of Economics and Finance, 2023-07-28) Makena, Christine; Kambura, Susan; Moguche, AbelCompanies that do not innovate run the risk of being surpassed by rivals. The financial sector has been impacted by globalization and technological advancement. The banking sector is utilizing these developments to enhance client service and guarantee profits on these investments. The study's objective and purpose was to determine the effects of real time gross settlement on financial performance of Microfinance institutions in Nairobi County, diffusion theory anchored the research. Many researches have been carried out to understand the connection between process improvements and financial performance. However, few of the reviewed research have determined the effect of real time gross settlement on financial performance of microfinance institutions in Nairobi County Kenya. Thus the current study aimed to fill in this knowledge gap. Cross-sectional survey research approach was used with a sample of 12 management staff. A pilot study was conducted in Kilifi County to check on reliability and validity of data collection instruments with the used of SPSS to analyse data. Mean and standard deviation were used to determine descriptive analysis, whereas model brief, ANOVA, and coefficients of regression were used to determine regression analysis. Outcomes were presented using frequency tables. According to the correlation analysis, real-time gross settlement positively correlated with financial performance. The study concludes that the processes of the Microfinance banks have been automated to improve MFIs operations. The study concludes that the Microfinance bank uses Real time gross settlement to minimize risk related to high value payment settlements. Recommendations is that in addition to automating core processes, the Microfinance banks should make it possible for the clients to open accounts remotely and operate those accounts remotely as well.