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Author: search.filters.author.Gichohi, Paul MakuSubject: search.filters.subject.University libraries

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    Digital Resources Accessibility as A Strategy for Enhancing User Engagement in University Libraries in Meru County
    (EdinBurg Peer Reviewed Journals and Books Publishers: Journal of Information and Technology, 2024-09) Mutuma, Martin Muthomi; Gichohi, Paul Maku; Nzioka, Catherine M.
    Purpose: The engagement of users in university libraries is defined by the interactions between students, faculty, and staff with library resources, services, and facilities. Digital resource accessibility serves as a critical strategy to enhance user engagement in university libraries by removing barriers to access and facilitating remote access. The study investigated the challenges and opportunities of enhancing user engagement in university libraries through digital resource accessibility, focusing on Meru County, Kenya. The research aimed to evaluate the effectiveness of digital resource accessibility as a strategy to increase user engagement in Meru County's universities. Methodology: The study adopted a descriptive survey research design, targeting 13,000 undergraduate students, 665 postgraduate students, and 25 library staff from Meru University and Kenya Methodist University. A sample of 716 participants was selected using stratified and simple random sampling for students, and purposive sampling for library staff. Data was collected via questionnaires and interviews, with qualitative data analyzed thematically and quantitative data processed using SPSS to generate descriptive statistics. Results: The findings revealed that while students generally engaged well with online databases and public access catalogues, they struggled with e-journals and institutional repositories due to usability challenges and the poor quality of digital resources. These issues hindered effective engagement, as the resources also often failed to meet academic needs. Conclusion: The study concludes that improving the quality and user-friendliness of digital platforms is critical for enhancing user engagement. It recommends that university libraries in Meru County collaborate with publishers to improve digital resource quality and provide students with targeted training to navigate digital platforms more effectively. This study contributes to the field by offering actionable insights into how universities can optimize digital resource accessibility to boost user engagement, thus providing a valuable framework for libraries in similar educational contexts.
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    Tangibility of digital institutional repository service provision to postgraduate students at universities in Meru County, Kenya
    (KLISC Journal of Information Science and Knowledge Manageme, 2023) Tsenga, Sophia Mjeni; Gichohi, Paul Maku
    Institutional repository services in libraries essentially determine the quality of the scholarly output of postgraduate students. Subsequently, this demands a multi-skilled workforce, facilities, and ICT infrastructure. Tangibility in this context is demonstrated when the staff in charge are decent, premises are neat, resources are easily retrievable and ICT technologies are available. Demonstration of tangibility usually heightens user attractiveness to a place. It may also be reinforced by a user experiencing satisfaction through an easily navigable institutional repository, visually attractive arrangement of the contents, and easily downloadable research materials. Nevertheless, incidences of users getting disinterested and losing patience with institutional repositories have continued to be reported. This paper assesses the tangibility of repository service provision to postgraduate students at universities in Meru County, Kenya. The study adopted a descriptive survey research design. The SERVQUAL model was also adopted to underpin the research. The sample population consisted of 91 students and 10 library heads of sections. Post-graduate students filled out questionnaires while the library heads of sections participated in the interviews. Purposive sampling was used to get librarians and simple random sampling for students. The findings of the study indicated that the tangibility of institutional repositories at universities in Meru County was moderate. To improve it, the respondents recommended the provision of policies guiding the security of information, the repository section being operational during working hours, providing a functional website as well as shelving and classification of information materials be done regularly. There was a need to acquire modern reading tables, student computers, and provision of resources in full texts, and upgrade the earlier version of the repository management system with the current one. The paper recommends the heads of libraries liaise with university management to support and finance the acquisition of new and refurbish existing facilities, technologies, infrastructure, and additional resources. It is also recommended that the directorate of research to revise the postgraduate policy to include all postgraduate levels’ research in order to achieve inclusive service provision.