Master of Information Science

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Adoption of E- Records Management for Service Delivery in the Kenya Police Service.
(2016-06) Mwaniki, Grace Njoki
With the advent of information technologies, the variety of ways that information can be created, stored and manipulated has greatly increased in comparison to the days when information was produced almost solely through the medium of paper. The aim of this study was to examine the adoption of electronic records for service delivery at the Kenya Police Service. The objectives of the study were: to examine the status of records management in the Kenya Police Service; the availability of ICT infrastructure to facilitate e-records management; the financial support provided for the adoption of e-record management and the skills of personnel at Kenya Police Service in e-record management. The theoretical literature focused on Technology Acceptance Model. The study adopted a survey research design and the target population comprised of 616 officers from 29 police stations in Nairobi, Kenya. Data was collected using questionnaires and an interview guide. A total of 112 questionnaires were returned resulting in a response rate of 86.8%. The study used both probability sampling technique (stratified random sampling) and non-probability sampling techniques -. (purposive sampling and convenience sampling). The study collected both qualitative 7 X and quantitative data hence the use of mixed method. The" quantitative data from questionnaires was analyzed using descriptive statistics, correlation analysis and regression analysis. The qualitative data was analyzed using content analysis. The study established that Kenya Police Service mainly used manual record keeping systems and the institution was not prepared for the adoption of electronic records management as a tool to enhance efficiency in service delivery. The study recommends that the Kenya Government and the Kenya Police Service should come up With a strategic plan that would guide automation of record keeping systems, allocate sufficient funds to support acquisition of ICT infrastructure for e-records, staff training and
Effects of Information Literacy Skills on the Utilization of Library Resources in Academic Libraries in Kenya.
(KeMU, 2016-06) Madete, Stella Migide
Information literate students' access, retrieve, evaluate and put into use information from different sources. They communicate effectively and efficiently and reflect on the process as well as the product. However, students in most universities depend heavily on their lecture notes and library assistants to seek information despite having been taught information literacy skills during their fast year in the university (Kavulya, 2003). One is thus led to ask the question: Why are students not performing as expected regarding the application of information literacy skills? Therefore, the study sought to investigate the impact of information literacy programs on utilization of library resources at Jomo Kenyatta University of Agriculture and Technology, Mombasa Campus. The specific objectives of the study were to: find out the levels of information literacy skills among students; identify the role of libraries in the integration of information literacy programs; establish the methods used in the provision of an information literacy programs; and to find out the students' perceptions on information literacy programs. The study adopted the seven ways or faces of information literacy model by Bruce (1997). This study employed the descriptive and explanatory research designs. The study employed both non probability and probability sampling techniques. The study sample was stratified according to the level of education of the respondents and convenience sampling was used in administering the questionnaires. The study sample comprised 335 users and 2 librarians who were selected using purposive sampling.Data was analyzed descriptively using SPSS 23 and presented in form of tables and figures. The findings of the study showed that the majority of the respondents understood the meaning of information literacy, they used the OPAC system and E-resources to locate, access, retrieve and effectively use the information acquit ed. The methods employed in the teaching information literacy skills included carrying out annual orientation programs for new students, organizing library workshops and demonstrations. However, it was evident that majority of library users lacked information searching and retrieval skills and this was due to the fact that they did not undergo a well-organized information literacy program, and that university students rely heavily on the internet for their academic work or research. The study concluded that although there have been efforts to ensure information literacy among university students, there is need to build on these efforts through collaborative efforts between librarians and faculty members particularly through joint curriculum design and implementation. There are some forms of information literacy training in the institution, however the training offered was not adequate to promote lifelong learning due to lack of standardized information literacy programs and lack of information literacy policies. The fmdings of the study will be significant to the policy makers by helping them to make sound policies that will enhance the development of information literacy skills among university students. Various methods should be used for teaching and assessing the information literacy skills of the students, which includes: one-on-one instruction, interactive classes, online tutorials, as well as building assignments around research situations. Lecturers should also be encouraged to use e-library resources and computers as well as the Internet and online searching skills as part of the students' assignments.
Factors Influencing Implementation of ICT Systems in Public Secondary Schools in Thika.
(KeMU, 2016-06) Mwangi, Samuel Waweru
This thesis sought to investigate factors influencing implementation of ICT systems in Thika West public secondary schools. This would help to improve quality of education in terms of learning materials utilization in public secondary schools. Both qualitative and quantitative research designs were used. The study targeted a population of 840 teachers of public secondary schools with a sample size of 84 respondents. Questionnaires were used for collecting data. The data collected was then checked for errors, coded and then analyzed using descriptive and inferential statistics, specifically regression model as it enables to show the relationship between the independent variables (uses of ICT systems, implementation process, ICTs policies and ICT systems infrastructure) and dependent.variable (implementation of ICT systems) with the aid of Scientific Package for Social Studies. Also qualitative data were analyzed. Understanding the factors influencing teachers on effective use of ICT systems in teaching in secondary schools was important as it would provide the entire education cycle with information regarding the implementation and use of ICT systems in public secondary schools in Thika Region in Kiambu County. Based on the findings of the research it was clear that there were a number of factors influencing implementation of ICT systems in public secondary schools in Thika. The study concluded that efforts by the Ministry of Education to sustain ICT systems implementation in schools are very minimal especially in the rural area in Thika West. From the findings the researcher recommended that the government should put measures on how ICT systems are to being integrated and implemented in Thika West public secondary schools.
Factors Influencing use of Open Access Repository: A Case of Kenya Methodist University
(KeMU, 2017-09) Mwiti, Faith Mwendwa
Institutional repositories (IR) are one of the innovations adopted by academic libraries to embrace the open access initiatives that advocate for free online access of scholarly research. Globally academic institutions are using Institutional repositories (IRs) as channels for capturing, archiving and disseminating their scholarly works. As (IRs) matures they encounter difficulties on how to of how to improve their operations to proliferate the number and variety of content archived. This study investigated factors influencing the use of KeMU institutional repository as a tool for enhancing open access. The specific objectives that guided the study were to: Examine Institutional Repository and Open Access concepts awareness level among the academic staff at KeMU; Assess to what extent do the library staff advocates the use of KeMU IR as a tool for enhancing Open Access; Explore how user perception on open access publications influence the use of KeMU repository; Examine factors deterring content submission by academic and library staff to the KeMU Institutional repository.The study adopted both Innovation Diffusion Theory (IDT) and social exchange theory and, employed a quantitative research design and probability sampling techniques. The study population constituted 130 respondents and a sample of 98 was drawn using Yamane formula to calculate sample size for proportions. Data was collected using a questionnaire. The response rate was 84%. Data analysis was carried out descriptively using statistical package for social science (SPSS) version 20 and presented in form of tables and figures. The study found out that low levels of awareness on IR concept, lack of enthusiasm in advocating for the use of an institution repository, the negative perception towards the content submitted in an institution repository as well as lack of awareness on the benefits associated with submitting articles in a repository are some of the factors hindering use of KeMU repository. The study concluded that for KeMU repository to be vibrant in enabling open access of scholarly work, there should be a well laid out advocacy program to address issues relating the existence of KeMU institution repository and the importance of submitting research works in the repository. The study recommends senior university managers be sensitized on the importance of IR and why they should play a proactive role in enhancing use of the KeMU repository.
The Role of Digitization in the Preservation of Corporate Archives at Kenya Power and Lighting Company
(Kenya Methodist University, 2019-08-01) Ronoh, Elvis Kipngenoh
Records in digital format are becoming more influential in governance and operations of both corporate and government as many organizations embark on electronic commerce (e)-strategies. The use of information and telecommunications technologies (ICTs) in preservation at KPLC has resulted in the creation and use of digital records. This strategy is believed to increase the efficiency of the internal processes such as those supporting financial and human resources management. Because of the speed of technological change, organizations have to consider issues of preservation of their digital archives even while they are still in active use and needed for posterity. Digital records being preserved by the organization must be accurate and complete to ensure transparency and accountability. Records in whatever form need to be captured, managed and safeguarded in an organized system in order to retain their value as formal corporate records. The aim of the study was to investigate the role of digitization in the preservation of corporate archives at Kenya Power and Lighting Company (KPLC). The specific objectives of this study were to; determine the accessibility of the digitally preserved archives at KPLC, find out the policies relating to digital preservation of archives at KPLC, analyze security threats related to digital preservation of archives at KPLC and to explore the challenges of digital preservation of archives at KPLC. The theoretical framework focused on Open Archival Information System. The research adopted a descriptive research design. A mixed method approach was used to incorporate both qualitative and quantitative research methodologies which gave a better understanding of the research problem. The target population comprised of 74 participants. The study employed census sampling technique. Semi structured questionnaire were used as the main data collection instrument and analyzed using Statistical Package for Social Sciences (SPSS 23). Pilot study was administered to test the success of the study over the prevailing circumstance. Pearson correlation and linear regression was used to test the relationship between variables in the study hypothesis. Analyzed data was presented descriptively using tables, graphs and pie charts. The results of the study indicated that KPLC is open to preservation digital records hence embracing the various formats for preservation. The study found out that KPLC appreciate records as key drivers in various business activities hence the diverse access provision. KPLC provided three kind of access to digital archive services which included full access, partial access and no access were allowed on some of digital records. The findings established that KPLC had policies related to Digital Records Management (DRM). Among the policies set up by KPLC to regulate the preservation of digital archives included; authorization, staff development, application of latest technology in preservation of information and regulatory compliance policy. Also, the study revealed that KPLC had proper procedures and mechanism in place to ensure security, long term preservation and accessibility of digital records. Technical measures to prevent unauthorized access included: data and database security, procedural security, system security and data back-up. Finally, the challenges surrounding digital preservation of archives included inadequate funding, obsolete hardware and software, insufficient ICT facilities, fragile storage media, inadequate expertise and shortage of DRM Skills. The study recommended that; KPLC should adopt new communication technologies (face book, twitter and blogs), undertake capacity building by developing a detailed training plan and finally KPLC should have a detailed budget process since adoption of ICTs requires huge capital for purchase of computers, software and training of staff.
Relationship between Utilization of Online Electronic Resources and Academic Performance of Undergraduate Information Technology Students of Jomo Kenyatta University of Science and Technology
(KeMU, 2020-10) Chelulei Kipkosgei, Kennedy
The ability to search for and get e-resources information by a student does not only improve their academic performance, but it also fosters life-long learning. For a university student to achieve academic success, they have to be equipped with technical know-how, especially on utilization of e-resources. Despite this mechanism and preparation done by university libraries, there is dismal performance in semester examinations among students. This study aimed at investigating the relationship between utilization of online electronic resources and academic performance of undergraduate Information Technology students of Jomo Kenyatta University of Agriculture and Technology- Eldoret Campus. The purpose of the study was to measure the influence of e-books, e-resources, online past examination papers and institutional repository on academic performance. Expectation Confirmation Theory was adopted to guide our investigation. Descriptive survey research design was used in the study. Respondents were the undergraduate students in the department of Information Technology, and librarians in Jomo Kenyata University of Agriculture and Technology-Eldoret Campus. A sample of 105 students and 2 librarians were considered. Data was collected using closed-ended questionnaires from students while interview guide was used on librarians. Students were sampled using stratified sampling while, Head of library and library staff in charge of e-resources in Eldoret campus were purposively included in the study. To ensure validity and reliability, pre-testing of research instruments was done on 20 undergraduate Information Technology students of Mount Kenya university-Eldoret campus. SPSS was used in analysing data using descriptive statistics such as mean, percentage, frequencies and standard deviation. Univariate and multiple regression analysis were used to test the hypothesis and overall model respectively. After undergraduate students were trained on e-resources the variance within groups was smaller than the variance between groups, hence, there was a higher likelihood that the difference observed in academic performance was higher in second semester as compared to the first semester. Further, the study established that there is a positive and significant relationship between e-books, e-journals, online past examination papers and academic performance. The study also indicated a negative relationship between online institutional repository and academic performance. It was concluded that there was a relationship between utilization of online electronic resources and academic performance of undergraduate Information Technology students of Jomo Kenyatta University of Agriculture and Technology- Eldoret Campus. The overall model in multiple regression analysis indicated that when electronic resources were combined, online past examinations papers significantly affected academic performance. The study recommended that more policies should be developed to able students to access diverse online past examinations papers, not only from JKUAT library, but also government examination bodies such as Kenya National Examination Council (KNEC). Further, the study recommended that JKUAT provides more e-journal articles and e-books for the students to access since they significantly determine their academic performance. Additionally, JKUAT should ensure that students are able to easily access the e-resources through the library website whenever they wish.
Analysis of Relationship between Information Services and Students’ Satisfaction at Kenya School of Law Library
(KeMU, 2020-11) Ng’ang’a, Judy Wairimu
Despite the heavy investment being done by university libraries, majority of them are not able to satisfy their users. Scholars have attributed user dissatisfaction to various difficulties such as inadequate information materials, challenge in using new information technologies, inadequate library facilities, lack of support from librarians and lack of information literacy training. This study therefore sought to examine the relationship between information services and students’ satisfaction at Kenya school of law library. The specific objectives included: to assess effect of reader services, digital information services, circulation services and information literacy training on students’ satisfaction at KSL library. The investigation was informed by the theory of expectancy disconfirmation. It adopted quantitative approach and used descriptive survey research design. The target population of the study included both students studying in the KSL and librarians. There were a total of 1827 students registered for the 2019/2020 academic year and 6 librarians. Stratified sampling method was adopted to select a sample of 190 that included 184 students and 6 librarians. The main research instruments for the study were questionnaires and interview guides. Quantitative data was analysed by descriptive and inferential statistical methods while qualitative data was analysed thematically. The findings revealed that separately, all the predictor variables (reader services, digital information services, circulation services, information literacy training) positively and significantly relate with students’ satisfaction at KSL library. The study noted that when combined, all the predictor variables except reader services positively and significantly influence students’ satisfaction at Kenya school of law library. In particular, information literacy training was found to be the most significant predictor of students’ satisfaction, followed by digital information services, then circulation services and lastly reader services. Overall, the study concluded that information services have a positive and significant relationship with students’ satisfaction at Kenya school of law library. Based on the findings, the study recommended that the library management at KSL should improve readers’ services including provision of adequate reading rooms, library and bibliographic instructions and online searches; should improve digital infrastructure including internet connectivity; should undertake measures to improve provision of circulation services such as team work, working days policy, adherence to library service charter, complaints register and prompt response to issues; Library management should also implement measures to enhance provision of information literacy training services including online training on various databases, consultation meeting with the librarian, improved network connectivity and preparation of user guides. The study implicate on information services provision policy at KSL library. Findings inform library staff on how best to improve provision of information services in order to satisfy the needs of users.
Roles of Postgraduate Students’ Satisfaction with E-Resources and Perception of Daystar University and Multimedia University Libraries
(2020-11) Murithi, Caroline Kathomi
University libraries play a central role in supporting teaching, learning and research activities as citadels of information and knowledge. They provide wide range of user-centered information sources and services, and customer-centric response mechanisms which are expected to not only satisfy users, but also to create an impression of one stop shop for all users’ information needs. Despite the aforementioned value contribution, research has shown that most postgraduate students’ perception of university libraries is inappropriate. This can be attributed to among others the users’ experience and satisfaction which they have had with e-resources. This study examined the contributory roles of satisfaction with e-resources in influencing the perception of university libraries by postgraduate students’ at Daystar University and Multimedia University. The objectives of the study were to assess the nature of support services provided, staff competencies; and determine satisfaction with e-resources and the perception of university libraries by postgraduate students in the two universities. The study was guided by the connectivity theory, the self-efficacy theory and the theory of reasoned action. It adopted descriptive survey research design. The target population was postgraduate students and library staff who are in charge of e-resources, and heads of university libraries in both universities. Twenty percent of postgraduate students, that is, 116, and 6 library staff from both universities participated in the study. Postgraduate students were first stratified into two: Masters, and PhD students, and then, a simple random sampling technique was applied in each stratum, while all the six library staff were purposively selected. Self-administered questionnaires and interviews were used to collect data from students and staff respectively. Pre-testing was used to determine both reliability and validity of the research instruments. Data was analyzed descriptively using mean, percentage, frequency and standard deviation. Inferential statistics, that is, correlation and regression analysis were used to assess the relationship between the study variables. The findings revealed that when combined, all the predictor variables (support services on e-resources, competencies of library staff and satisfaction with e-resources) positively and significantly influenced the perception of university libraries by postgraduate students. The study concluded that support services offered on e-resources, competencies of library staff and satisfaction with e-resources are significant contributors of the perception held by postgraduate students towards university libraries in Kenya. Overall, satisfaction with e-resources was identified as having the most significant influence on perception of university libraries by postgraduate students, followed by support services on e-resources and then library staff competencies. The study recommended need for the universities’ library management to strengthen e-resource support services, enhance library staff competencies through training and development programs up mechanisms for enhancing users’ satisfaction in university libraries. The results have implications on continuous capacity building policies and programs of library staff.
Cloud Record Maintenance in Technical Vocational Education Training Institutions in Kenya: A Case Study of Nyandarua Institute of Science and Technology
(KeMU, 2020-11) Wangui, Kariuki Pauline
This study aimed at determining the challenges of record maintenance at the Nyandarua Institute of Science and Technology. The specific objectives of the study were; to determine the effect of cloud network accessibility on record maintenance, to establish the effect of cost of cloud on record maintenance, to examine the effect of cloud shared infrastructure on record maintenance, and determine the effect of cloud network security on record maintenance at Nyandarua Institute of Science and Technology. This study involved 125 respondents drawn from the Institution. A mixed research design was used. The researcher used a census of all the teaching staff, HODs, and the administrative staff that added up to 125 respondents. Content and construct validity were done by administering questionnaires to 10 respondents in the Nyeri Technical Institute. The Cronbach alpha coefficients were obtained from the SPSS to determine the internal consistency of the questionnaire in measuring the cost-effectiveness, data security, shareability, and accessibility of the cloud technology. The scores of the alphas were network accessibility α = .809, Cost of Cloud α=.788 and Shared infrastructure α = .756 and Network security α = .789 which were all over 0.7 and were sufficient confirmation of data reliability for the independent variables. Data collected was compiled, sorted, edited, classified, and coded in readiness for analysis. It was analyzed using the SPSS software. The relationship between variables was established through correlation analysis. The regression analysis and ANOVA were used to test the significance of the independent variables on record maintenance. The response rate was 92% since 115 out of 125 questionnaires were received and used for analysis. The mode explained 75.7% of the variations in record maintenance The model fit was significant for the data since the F-value was 33.752 at p= .0051which was significant since p was less than 0.05 with 111 degrees of freedom which implies that Network accessibility, Cloud Cost, Shared infrastructure and network security have a significant, combined effect on record maintenance. Therefore, the study stated that cloud technology has a significant effect on record maintenance at the Nyandarua Institute of Science and Technology. Analysis of regression model coefficients was carried out and the results showed a positive constant of 2.875 The constant and all the independent variables were significant since their p-values were all less than 0.05. The study concluded that cloud technology will facilitate record maintenance. The study recommends that cloud network accessibility; cloud cost, cloud shared infrastructure, and cloud network security contribute significantly to cloud record maintenance.
Relationship between Work-Life Balance and Performance of Staff at University Libraries in Meru County, Kenya
(KeMU, 2022-08) Kimoriot, Maureen Jeruto
Job performance of university library staff is based on skills and knowledge in librarianship which can be affected by internal and external factors such as work, family, personal and community responsibilities. For librarians to carry out their duties effectively there is need for minimal interference of work from non-work responsibilities such as family, personal, and community responsibilities. To achieve expected performance, library staffs need to prioritize their work obligations and balance other duties outside the workplace. The study aimed to determine the relationship between work-life balance and work performance of university library staff in Meru County. The study's objectives were: to determine the activities that form the basis of job performance, examine the influence of family, personal and community responsibilities on the performance of university library staff. The study was anchored on border, social, compensation and spillover theories. It adopted descriptive research design. The study's target population was thirty eight (38) university library staff from (four) 4 universities in Meru County. Census sampling method was applied because the population was small with the use of questionnaire as the main research instrument. The pretest of the research instrument was conducted at Chuka university library which enabled checking of validity and reliability. The four (4) sampled for pretesting represented 10% of the sample population which is adequate for conducting pilot study. Data was analyzed using descriptive statistics (median and percentages) and inferential statistics (regression analysis) while qualitative data was analyzed thematically. SPSS was used to analyze quantitative data which was presented using tables. The findings from normality test showed normality since all the probability values of all variables was more than 0.05. From the analysis, the test statistic value was 2.182 denoting no violation of auto-correlation assumption. Pearson Product Moment Correlation technique was conducted to establish correlation co-efficient. There was a positive correlation between the work performance and all independent variables, this meant that, when the values of work performance increases, so does the values of work, family, personal and community responsibilities. The multiple linear regression indicated the model was statistically significant in forecasting the effects of the four factors on work performance in the study. This study concluded that there is a relationship between work-life balance and performance of staff at University Libraries in Meru County. Personal responsibilities predicted strongest influence on work performance. Community responsibilities forecasted a stronger relationship which was statistically significant on work performance. Family responsibilities affect university library staff work performance to a very small extent. Work responsibilities have a strong correlation with work performance though not statistically significant. Personal responsibilities predicted strongest influence on work performance. University library staff to engage in community responsibilities since community involvement promotes personal growth and work experience and the opportunity to learn more about community work. The study will add knowledge to existing scholarly work to benefit students, scholars and researchers. This study will contribute to up-to-date debates on work-life balance matters among university library staff and students in the field of information science. Further research can be done to shed light to university library management on how to balance non-work responsibilities with work performance for optimal work productivity.
Diplomatic Records Management as a Determinant of Operational Efficiency at the Ministry of Foreign Affairs in Kenya
(KeMU, 2022-10) Kajuju, Frida
In Kenya, despite the contribution of records and records management towards public service delivery, there continues to be neglect of diplomatic records as an essential component on operational efficiency at the Ministry of Foreign Affairs. Therefore, there is need to understand the importance of diplomatic records and their contribution to operational efficiency in MFA. The purpose of this study was to assess the effect of diplomatic record management on operational efficiency at Kenya's Ministry of Foreign Affairs. The objectives were to: establish the effect of ICT in diplomatic record management; investigate the effect of the legislative framework regulating diplomatic record management; determine the effect of human resource capacity and assess the effect of financial resources for diplomatic records management on operational efficiency at MFA, Kenya. This study was informed by the records continuum and hybrid theories. It used a mixed research method approach and descriptive survey research design. The information was gathered from 87 Ministry of Foreign Affairs employees. The respondents were drawn from the Ministry's four directorates: protocol, economic and international trade, political and diplomatic affairs, and Foreign Service administration. Both stratified and purposive sampling techniques were employed where directorates and divisions formed the strata. Random and purposive samplings were used to select actual and key informants respectively. Questionnaires and interview schedules were used to collect data. A pretest was performed in the Office of Foreign Missions, State Department, USA to determine the dependability of the data collection tools. This was found to be suitable as it is a similar environment and maintains diplomatic record just as MFA, Kenya. Further OFM was not participating in the study. The reliability coefficients were calculated using Pearson's product-moment correlation coefficient. Validity was determined by the supervisors' suggestions for revising the study instruments. Data were analyzed quantitatively (frequency and percentages and inferential statistics such as regression and correlation) as well as qualitatively via content analysis. Narratives and tables were used to present the findings. The good response rate of 75% was a combination of questionnaires and interviews, and therefore considered acceptable. The study found that Ministry of Foreign Affairs level of electronic records management was not yet adequately positioned to support service delivery; that Ministry of Foreign Affairs is in compliance with laws and regulations governing the management of public records; that the levels of skills and training required for proper management of electronic records were significantly low among records management officers; and that Ministry of Foreign Affairs was not allocating adequate funds for records management functions and activities. The study recommended developing a comprehensive ICT policy and regulatory framework for managing electronic records within the Ministry and Missions abroad; establishing minimum training requirements for records management officers, specifically on electronic records management; and conducting awareness programs on the implementation of records programs at the Ministry. The Ministry should also consider allocating adequate funds to the records management division to assist in the development and implementation of systems and strategies that support sound records management in order to improve operational efficiency at the Ministry. The results have implications on development and implementation of policies and strategies for management of records in public sector
Institutional-Based Factors for Improving Information Service Delivery at Land Registry in Nyandarua County, Kenya
(KeMU, 2022-10) Muruguru, Ruth Njeri
The Ministry of Land and Natural Resources has established operational policies to guide land administration and improve the delivery of information services to clients. Despite this initiative, several past studies show that most land registries are not able to provide efficient information service to their customers. This study was set out to examine the institutional-based factors for improving information service delivery at the land registry in Nyandarua County. The specific objectives were to determine how financial resources, record management technology, land legislative framework and registry staff competencies were affecting the improvement of information service delivery in the land registry in Nyandarua County. The study was guided by the human capital theory, resource dependency theory and new public management theory. It was based in Nyandarua County. It was guided by the descriptive survey research design. The target population comprised of staff working in the land registry, that is, 19 land administration, four housing, 17 survey and mapping and 12 physical planning staff and the county land registrar, who totalled 53. All participants took part in the study. Data was collected using questionnaires and an interview guide. The reliability and validity of the instruments were verified. The quantitative data were analyzed using SPSS, where, descriptive and inferential statistics were used to summarize information and test hypothesis, respectively. The qualitative data were analyzed using the thematic technique. Results were presented using tables, figures, and using identified themes and categories. In other cases, direct quotes were used. The information service delivery at the Nyandarua land registry had serious gaps. It was characterized by complaints of inconsistencies, sluggishness, inconveniencies, misplacement or misfiling of records. This was partly attributed to staff proficiencies, skills and competencies; weak operational frameworks, limited finances, weak financial policy, manual systems, lack of comprehensive land legislative framework, lack of service charter, and weak records management policy. Fifty per cent of the staff in the land registry did not have the required skills and knowledge. The existing policies, rules and guidelines had not been institutionalized due to poor sensitization programs. It was also clear that the established rules and regulations, code of ethics and integrity measures had not translated into actual improvement of service delivered to clients. The study recommended the need for the Department of Lands, Housing and Physical Planning to increase funds allocated to the land registry annually. It should further plan to acquire a suitable lands records management system, develop a finance resources policy, a comprehensive land legislative framework, operational frameworks, and strengthen the land legislative framework. It should also liaise with the land registrar to establish continuous proficiency development programs for land registry staff and capacity building programs. It should further set aside funds to support staff to attend professional conferences, seminars and workshops. The findings were consistent with the philosophical arguments of the three theories mentioned above. The findings have weighty implications for policy development, land legislative framework, staff training, and professional programs. The results impact service delivery practices at the land registry in Nyandarua County.
Adoption of Internet of Things in Enhancing Knowledge Management in University Libraries: A Case Study of Catholic University of Eastern Africa, Kenya
(KeMU, 2023-08) Maina, John
The potential of the Internet of Things (IoT) to improve operational efficiency and effectiveness has been widely acknowledged in various sectors. However, university libraries are yet to fully embrace this technology. The main purpose of this study was to investigate the adoption of Internet of Things (IoT) technology in enhancing knowledge management at Catholic University of Eastern Africa library, with a view to recommend best practices. Specific objectives were to: assess the types of Internets of Things technology adopted at Catholic University of Eastern Africa library, examine factors attributed to successful adoption of the Internet of Things at Catholic University of Eastern Africa library, examine how internet of things technology relate with knowledge management and determine the competency of library staff in using IoT to manage knowledge at Catholic University of Eastern Africa library. The study was guided by the Unified Theory of Technology Acceptance and Use and Adaptive Structural Theory, and was conducted at the Catholic University of Eastern Africa university libraries. Utilizing a descriptive research design, this study focused on a target population of seven decision-making librarians and five hundred library patrons. Employing a qualitative approach, data was collected through interviews with a purposively selected university librarian, five section head librarians, and six focus group discussions (7 each), involving simple randomly sampled library patrons. Document analysis was also conducted. Content analysis and thematic categorization were used for data analysis. The study found out that there was limited IoT adoption for knowledge management in libraries at CUEA. This is attributed to challenges in infrastructure, training, and organizational barriers. Key success factors identified include robust infrastructure, user acceptance, library staff training, and organizational support. The study also found varying competency levels among library staff in using IoT technology. Additionally, a positive relationship between IoT and knowledge management was observed, particularly in terms of information access, resource management, and collaboration. The study concluded that the IoT adoption for knowledge management in libraries at CUEA were limited to infrastructure, training, competency, user acceptance, support and organizational barriers. Additionally, a positive relationship between IoT and knowledge management was observed. Based on the findings, the study recommends that libraries should develop a comprehensive strategy for integrating IoT technology into knowledge management practices. Libraries should establish partnerships with technology providers and industry experts to access suitable IoT solutions. Libraries should conduct regular assessments and evaluations to monitor the progress and measure the impact of IoT implementation. Additionally, the government should foster a culture of innovation and continuous learning within university libraries. Furthermore, the study encourages further research and studies to expand the knowledge base and contribute to the advancement of best practices in the field of IoT adoption for knowledge management in university libraries. By implementing these recommendations, university libraries will leverage IoT technology effectively, enhance their knowledge management capabilities, and make significant contributions to academic excellence in research and learning environments
Disruptive Forces Affecting Libraries: Analysis of Strategic Responsiveness of Universities in Meru County, Kenya
(KeMU, 2023-08) Gitonga, Faith Ntinyari
Responsiveness to disruptive forces is a participatory role for all stakeholders including university libraries. However, the role of university librarians in Meru County in responding to disruptive forces has been slow and marred with some sort of unpreparedness. This study aimed to assess the strategic responsiveness of university libraries in Meru County, Kenya to disruptive forces. To do this, the study examined the technology responsive measures, cooperation initiatives, capacity building programs and resource sharing initiatives pursued by university libraries in the county. The study was guided by technological organization environment theory and organization theory. It used qualitative approach and employed a survey research design. The target population was the senior library staff in the two university libraries. Unit of analysis was Kenya Methodist University and Meru University of Science and Technology university libraries and unit of observation was 15 university library staff; specifically, 2 university library heads and 13 heads of library sections. Data was collected through interviews, focus group discussions and document analysis; then analyzed using content analysis and thematic categorization in relation to the state of responsiveness of university libraries to disruptive forces and their implications on policies and practices. The study findings indicate that libraries have adopted technology-based measures such as e-library software, anti-plagiarism solutions and social media channels to improve communication with library users. Another finding is that library management provides support in terms of budgetary allocation, stakeholder involvement in decision making, implementation of staff capacity building programs, and moderation of partnerships between libraries and the different faculties. The findings revealed good working relation between library staff, faculty members and students in terms of their receptiveness and willingness to cooperate on resource sharing. The study concluded that university libraries have taken moderate measures in responding to disruptive forces through leveraging on technology, cooperation initiatives, capacity building programs and resource sharing initiatives. The university management have employed skilled library staff who are capable of adapting to a new technological environment, although there is a need for refresher training to enable them adapt to the new technological landscape. The recommendation is that libraries review their cooperation and resource sharing policy with other libraries to improve on procedures, processes and information exchange. Another recommendation is that library management need to provide adequate budgetary allocation to support staff training, community engagement, and acquisition of library resources. Further, libraries are supposed to leverage on disruptive forces to enhance their operating efficiencies, adaptability to the changing environment, innovation and staff development. The study is valuable in contributing new knowledge in the theory aspects of librarianship
Analysis of Security of Records in Fostering Administration of Judicial Justice at Nakuru and Nyahururu Law Courts
(KeMU, 2023-08) Oyaro, Moureen Moige
Records play an important role in the administration of justice and the protection of human rights. It provides information and evidence about the case presented in court, thus influencing the timeliness and impartiality of decisions made by judicial officers. This research aimed to identify potential weaknesses in the current system or vulnerabilities that may compromise the integrity, confidentiality, or accessibility of court records. This included reviewing security protocols, procedures, and technology, as well as identifying threats or risks to the security of court records. This study analyzed how record security contributes to the administration of judicial justice in Nakuru and Nyahururu Courts. Specifically, the researcher aimed to investigate the security situation of court records, identify the measures taken to protect court records, and guide the security of court records, and determine the policy used to evaluate the competence of registrars, to evaluate the sufficiency of current electronic records systems in enhancing the security of court records. Research was supported by Records Continuum Model and adopted a descriptive survey research design. In addition, the target population was 72 respondents consisting of 4 deputy court registrars, 13 judges and magistrates, 15 record managers, 40 records office clients the study adopted a census sampling technique and a sample size 72 was collected from the deputy court registrar, judges and magistrates. Data was collected using interviews. The registry staff, and record officers and records office clients used questionnaires and interviews. The collected qualitative data were analyzed thematically, and the themes were presented verbatim. Quantitative data collected from respondents were analyzed using SPSS version 26, where descriptive(mean) were calculated and presented using tables and charts. Results revealed that the security of records in the law courts is good even though there are weaknesses that need to be addressed, also the policy framework was found to be effective in ensuring the security of court records. In addition, courts have tried to put in place security measures to safeguard the security of records. On the other hand, the researcher found out that the staff had average qualification for the work of records management, and they had sufficient qualifications in managing records in law courts however they indicated that they do not get chances to access training on current issues on managing court records and this affects their performance. The study recommended that judicial policy makers should evaluate and update existing security policies within the law courts to address specific challenges and requirements identified in the analysis. Theory of systems to be applied to encourage a systematic approach to improving court registries. Also, the study recommends that policies be developed and implement a comprehensive security policy as well as the review and streamline the processes and procedures followed in court registries to eliminate redundancies, reduce delays and improve efficiency. Areas of further studies, role of management in supporting management of records in public institutions. Need assessment for training of court records managers to enhance efficiency in records management. Risks facing court records and mitigations to avoid the risks. This research will help in identifying flaws in the current system and develop strategies to make the judicial system more efficient and effective that protects the rights of litigants
Academic Dishonesty Mitigation Measures Put in Place by Libraries for Supporting Postgraduate Research at Selected Universities in Kenya
(KeMU, 2023-09) Mwangi, Maina Antony
Postgraduate research is significant in the academic discipline, and students are expected to submit original research without engaging in academic misconduct. Nevertheless, academic dishonesty continues to be a severe challenge among postgraduate students in different universities globally. Despite the different measures to counter academic dishonesty, the challenge continues to prevail. This study was motivated by the high rates of plagiarism and academic dishonesty reported by universities among postgraduate students. It aimed to assess the mitigation measures put up by libraries to curb academic dishonesty to support postgraduate research at KeMU and UoEM in Kenya. The objectives were: to establish the efficacy of plagiarism detection software, scholarly training, academic dishonesty awareness creation, and academic dishonesty policies and guidelines in mitigating academic dishonesty at the UoEM and KeMU in Kenya. The theory of planned behavior guided the research. It employed a survey research design. The target population included postgraduate students, Directors of Postgraduate Studies, and librarians, totaling 1008 participants. It used a sample size of 208 participants, constituting 195 postgraduate students, two directors of postgraduate studies, and 11 librarians from the UoEM and KeMU. It applied stratified sampling and simple random sampling within each stratum. Interviews and questionnaires were used to collect data from respondents. Pretesting of instruments was done in Kirinyaga University with 1 director of postgraduate studies, 5 librarians, and 25 postgraduate students. To determine the validity, the researcher used construct and content validity and Cronbach alpha coefficient was applied to determine reliability. The methods used for analysis were descriptive statistics like mean and standard deviation, while thematic analysis was used on qualitative data. The research data was presented in tables. The research followed research ethics, observing all research policies. It also ensured the respondents’ safety and confidentiality. Results showed that academic dishonesty measures established by libraries for supporting postgraduate research in KeMU and UoEM, promote academic integrity. Background information on academic dishonesty presented the practice as a significant challenge to postgraduate studies. The practice is manifested in using software to commit academic dishonesty, falsifying information, and plagiarism in research and scholarly writing. The main approaches university libraries adopted to combat the challenge are: using anti-plagiarism software, creating awareness, training students, increasing access to research materials in online and physical libraries, and using academic dishonesty policy guidelines. However, the research findings showed that although the approaches have helped reduce academic dishonesty, they cannot eliminate the challenge completely; hence, the need for university libraries to adopt measures to improve the processes. The research concluded that postgraduate research is vital in creating useful knowledge, and its quality should be maintained by mitigating academic dishonesty. It recommended that universities management, faculty and libraries should increase collaborations between academic stakeholders, increase student mentorship, support anti-plagiarism software use with other frameworks, make educational writing training a regular practice, and establish awareness creation forums to inform students about academic integrity policies and guidelines. This study was valuable in promoting quality and original postgraduate research without engaging in academic dishonesty.
Analysis of Occupational Burnout, Personality and Employee Engagement at Selected University Libraries in Coast Region in Kenya
(KeMU, 2023-09) Magori, Stephen Kuyabi
Burnout is a result of the vulnerability of workers in developing nations to occupational stressors in their specific institutions. Emotional exhaustion is a common side effect of workplace stress that inhibits employees from fully enjoying their work. Personality issues provide viewpoints on burnout and employee engagement. Due to their incorrect working hours, this scenario is hurting the type of information services provided by university librarians. As a result, the quality of information services has decreased, particularly at libraries at higher education institutions in Kenya's coastal region. The aim of this study was to determine and illustrate to what degree occupational burnout predicts library staff work engagement in 4 selected University Libraries in the Coast Region in Kenya. The objectives of this research were to explore the relation between occupational burnout and engagement, occupational burnout and personality, and personality and engagement of library staff at selected Universities in the Coast Region. An assessment of the mediating role of personalities in this identified hypothesized relationship was also covered. The J- DR model and the Maslach Burnout Inventory (MBI) are both used in this study. It was conducted in the Coast Region of Kenya. The researcher collected data from a target population of sample size of 54 library staff from 4 Universities. The research employed census method sampling technique. Semi-structured interviews and questionnaires were used to obtain both qualitative and quantitative data. Thematic analysis was utilized with qualitative data, whilst regression analysis and descriptive statistics were used with quantitative data. The study findings indicated that occupational burnout had a negative and substantial connection with employee engagement; occupational burnout had a negative but insignificant relationship with personality; personality had a positive and substantial connection with staff engagement; and personality did not mediate the relationship between burnout and librarian engagement. The study concluded that occupational burnout contributes significantly to negative employee engagement. The study also concluded that occupational burnout contributes minimally to negative personality. Further, the study concludes that personality contributes significantly to positive employee engagement. Additionally, the study concluded that the ability of occupational burnout to predict employee engagement is not affected by personality.The study recommended the need for university library management to support employees in managing burnout. The university library management should support staff in strengthening their personalities. The field of information science will benefit greatly from this study's impact on theory, practice, and policy.
The Role of Information Literacy in the Utilization of E-Resources by Postgraduate Students in Faith-Based Universities in Nairobi County, Kenya
(KeMU, 2023-09) Mwaki, Kinoti Dennis
The need for postgraduate students to be well equipped with information, has resulted to the acquisition of e-resources by university libraries. Furthermore, Kenyan university libraries, have implemented information literacy policies with the objective of augmenting information literacy requisite proficiencies for effective use of e-resources. Despite the initiatives undertaken, e-resources are underutilized by postgraduate students. This raises the question on information searching skills of postgraduate students. This study examined the role of information literacy in the utilization of electronic resources by postgraduate users in faith-based universities in Nairobi County. The objectives of this study were to assess how the ability to recognize information need affects utilization of e-resources; evaluate how the ability to search for information affects utilization of e-resources; determine how the ability to evaluate information affects utilization of e-resources; assess how the ability to cite and reference information sources affect the utilization of e-resources. The study was underpinned by the SCONUL model and adopted a descriptive survey research design. The target population constituted of 843 postgraduate students from CUEA, KeMU, AIU and Daystar universities and 8 library staff. A sample size of 168 postgraduate students and 8 library staff participated in the study. The postgraduate students were picked through stratified and systematic sampling techniques, whereas the select librarians were purposively picked for this study. Data was collected through questionnaires and interviews. Pretesting was done to ensure reliability of the instruments. Quality of data was ensured through content and construct validity. Qualitative data was analyzed thematically and presented in categories of themes and narratives, while the quantitative data was analyzed using SPSS, where descriptive (mean and standard deviation) and inferential statistics (correlation and regression analysis) were computed and results presented using tables and figures. The findings revealed that combined abilities of recognizing, searching, evaluating, citing, and referencing information have a positive and significant impact on the utilization of electronic resources by postgraduate students. The study concluded that the abilities of recognizing information need, searching for information, evaluating information, citing and referencing information are significant predictors of utilization of e-resources by postgraduate students. Overall, the most significant predictors of e-resource utilization is the ability to cite and reference information, searching for information, recognizing information needs, and evaluating information. The study proposes that the university administration implements intensive and mandatory training for postgraduate students on information literacy, information retrieval, evaluating information sources, citing, and referencing information sources. These recommendations will improve library management and services, enhance information literacy policies and practices, and contribute to the academic success of postgraduate students, especially in faith-based universities.
Adopting SERVQUAL Model in Improving Digital Institutional Repository Information Services to Postgraduate Students at Universities in Meru County
(KeMU, 2023-09) Tsenga, Sophia Mjeni
Service delivery in digital institutional repositories among university libraries has continued to demand multi-skilled workforce, competent and responsive employees who listen to customer’s needs. This implicates directly on the nature of service delivery by librarians towards meeting the needs of their clients. However, digital institutional repository service provision has been unsatisfactory. Hence, the study aimed to determine how adopting SERVQUAL model can improve digital institutional repository information services to postgraduate students at universities in Meru County. The specific objectives were: reliability, responsiveness, tangibility, empathy and assurance towards improving digital institutional repository information services to postgraduate students. The study was underpinned by the SERVQUAL model. It also adopted a mixed-methods approach and a concurrent embedded research design. The target population constituted university library head of sections and post-graduate students. A sample size of 91 post-graduate students and 10 heads of sections librarians was adopted. Purposive sampling was employed to get the head of section librarians and simple random sampling for sampling post-graduate students. Data was collected using questionnaires and an interview guide. Data quality was achieved by checking construct, content and face validity, while reliability was checked using Cronbach alpha. The mean and standard deviation were computed for descriptive statistics and multiple regression analysis, for assessing the overall applicability of SERVQUAL model in repositories. Thematic analysis was utilized for open-ended questions and interview data. Findings were presented using tables, figures and narrations. Findings indicated that digital institutional repository service provision was significantly affected by all components of the SERVQUAL model. The study noted that effective service provision at the institutional repositories section requires reliability, assurance, empathy, responsiveness, tangibility, promptness, politeness, courtesy and demeanor. These aspects are supported by knowledgeable staff, customer care, adequate ICT infrastructure, facilities and technology; customer awareness, adequate funding, and information resources. The digital institutional repository service provision was curtailed by inadequate ICT infrastructure, staff competencies, facilities, information resources; non-vibrant feedback platform, low bandwidth and frequent downtime of the institutional repository webpage. Other drawbacks included limited student awareness and lack of postgraduate diploma research projects. The study noted that effective digital institutional repository service provision requires concerted efforts of repository managers, university management, university librarians, Directorate of Postgraduate, students and faculty. The study recommends need for university libraries to retool their staff, revise repository policies to incorporate awareness creation, and lobby for increase of library budget to cater for training, purchase of equipment and furniture. Heads of libraries should advocate for ICT infrastructure and facility development. They should also liaise with ICT managers for acquisition, upgrading, and maintenance of repository technology, and solicit University Management financial support for acquisition of necessary infrastructure and facilities. The findings implicate on competencies and professional development of library staff, stakeholders’ involvement, ICT infrastructure development, physical facilities and revision of repository policy framework.
Adoption of Open Educational Resources (OER) In Promoting Blended Learning at University Libraries in Nairobi County, Kenya
(KeMU, 2024-09) Nyamboga, Felysta Nyamusi
There is a lack of consensus in current studies on the extent of Open Educational Resources integration for blended learning in universities and the associated factors. This study investigated the adoption of Open Educational Resources (OER) in promoting blended learning within university libraries in Nairobi County, focusing on the University of Nairobi, Technical University of Kenya, Strathmore University, and Catholic University of East Africa which was informed by a paucity of studies focusing on this population. The study sought to assess the adoption of open educational resources (OER) in blended learning at university libraries in Nairobi County, Kenya, to provide recommendations for improvement. The specific objectives were to evaluate the extent of OER adoption, identify strategies for incorporating OER into blended learning, and determine the success factors and policies supporting OER initiatives. The Diffusion of Innovations Theory, Technology Acceptance Model, and the Institutional Theory provided the theoretical underpinning for the interpretation of the findings. A mixed-methods approach was employed, combining quantitative and qualitative elements in the questionnaire to library staff and qualitative interviews with university librarians involved in OER adoption initiatives. The data collection involved 86 library staff and 4 university librarians. Census method and purposive sampling was employed to get the library staff and university librarians’ respectively. The quality of the data collection tool was achieved by checking the face, content and criterion validity, while reliability was achieved by using Cronbach Alpha Coefficient. The mean and standard deviation were computed to SPSS for descriptive statistics for close-ended questions, while the open-ended questions and interviews were analyzed thematically using NVivo. The data was presented using graphs, pie charts, and tables. The analysis revealed a positive but varied state of OER adoption, with significant differences in awareness and integration efforts across the surveyed libraries with 62.3% indicating adoption to a large extent. The findings showed that the key strategies for incorporating OER included interdisciplinary collaboration (89.8%), investment in technological infrastructure (42% strongly agreed), and the promotion of open pedagogical practices (72.6%). Success factors identified were strong institutional leadership (46.4%), comprehensive faculty development programs (49.3%), and the effective dissemination of best practices. The findings on the policies highlighted presence of but the need for clearer copyright and licensing guidelines, sustainable funding mechanisms, and robust monitoring and review processes. The findings further indicated that while there is a foundational level of OER adoption, significant opportunities exist for enhancement through targeted awareness campaigns, comprehensive training, and strategic investments in technological infrastructure. The study concluded that universities are integrating OER for blended learning, enabled by institutional support, continuous professional development, and clear policies covering different aspects. Based on the findings, universities should enhance awareness campaigns, provide comprehensive OER training, create centralized repositories, foster interdisciplinary collaboration, invest in technological infrastructure, promote open pedagogical practices, ensure strong institutional leadership, implement faculty development programs, review and improve policies, and secure sustainable funding. This research contributes to the understanding of OER integration in higher education and offers practical recommendations for universities aiming to enhance their blended learning initiatives through OER.