School of Business and Economics
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Welcome to School of Business and Economics collection.This collection contains Journal articles published by faculty affiliated to the school.
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Item Influence of non-teaching staff’s idea Sustainability on service delivery in Secondary schools: a study of Embu County, Kenya(African Journal of Emerging Issues (AJOEI)., 2025-08) George, Mbijiwe Mungeera; Paul, Gichohi Maku; Severina, MwirichiaPurpose: The study sought to examine the influence of idea sustainability by non-teaching staff on service delivery in secondary schools in Embu County, Kenya. The investigation was guided by the Modified Quantitative Service Delivery Theory and addressed the persistent challenges of poor service delivery despite the critical role of non-teaching staff in school operations. Methodology: The study used a mixed-methods cross-sectional survey targeting 2,219 participants, with 337 sampled through stratified and systematic sampling. Data were collected via questionnaires, interviews, and focus group discussions, with validity confirmed and reliability at α = 0.895. Quantitative data were analyzed descriptively and through Pearson correlation, while qualitative data underwent thematic analysis. Results: The findings revealed a statistically significant and moderate positive relationship between idea sustainability and service delivery (r = .527, p < 0.01). However, overall levels of idea sustainability were low, hindered by lack of managerial support, inadequate recognition, resource constraints, poor communication, and insufficient capacity building. Schools with higher levels of idea sustainability recorded better service delivery outcomes, including responsiveness to complaints, reduced sluggishness, and improved stakeholder satisfaction. Conclusion: Sustaining viable ideas from non-teaching staff significantly improves service delivery in secondary schools but remains low due to leadership, resource, and motivation gaps. Recommendations: Secondary schools should institutionalize inclusive leadership, establish innovation oversight structures, enhance capacity building, introduce robust recognition systems, allocate sufficient resources, and promote a culture that tolerates experimentation.Item The Influence of Idea Generation by Non-Teaching Staff on Service Delivery in Secondary Schools in Embu County((IJPP) International Journal of Professional Practice, 2025) George, Mbijiwe Mungeera; Severina, Mwirichia; Paul, Gichohi MakuThe engagement of the non-teaching staff in secondary schools is expected to contribute to effective service delivery. However, in Kenyan secondary schools, poor service delivery continues to be reported despite the critical role the non-teaching staff play in school development. The main focus of the study was on the effect of idea generation by the non-teaching staff on service delivery in secondary schools in Embu County. Adopting a cross-sectional survey research design, and grounded on pragmatist philosophy, the study employed a mixed-methods approach. The target population included 1,803 non-teaching staff, 208 principals, and 208 Board of Management (BoM) chairpersons. Stratified and proportionate systematic sampling ensured representative selection across school categories and sub-counties. A sample size of 337 respondents was achieved with 10 principals selected from 5 sub-counties, 10 BoM chairs from 5 sub-counties and 317 non-teaching staff from 140 secondary schools. The study utilized questionnaire tools on the non-teaching staff, an interview guide on principals and focused group discussions for the BoMs. Validity and reliability of the instruments were confirmed through construct, content, and face validity, and Cronbach’s alpha coefficient. Data analysis involved descriptive statistics (mean and standard deviation), and correlation analysis for quantitative data; and thematic analysis for qualitative data. Results were presented using tables, and themes. The results indicated that idea generation was low with key barriers including fear and intimidation, poor communication channels, lack of confidence and low self-esteem, lack of opportunities and platforms, and resource constraints. However, drivers such as effective communication, inclusive leadership, recognition, collaborative leadership, regular staff development forums and training emerged as essential for fostering innovative work behaviour, trickling down to enhanced service delivery by non-teaching staff. The study concluded that there is a positive and significant relationship between idea generation and service delivery in secondary schools in Embu County. The study recommends that school management, led by principals and supported by Boards of Management (BoM), establish structured and inclusive platforms for harnessing idea generation among non-teaching staff in secondary schools.Item Gender Diversity Policies for Enhanced Service Delivery among Chartered Universities in Kenya((IJPP) International Journal of Professional Practice, 2024) Charity Nyambura, Maina; Susan, Nzioki; Kenneth, MugambiIntegrating gender diversity policies into organizational structures is vital for sustainable development and climate action. However, there is a notable gap in the implementation of these policies, especially in Kenyan chartered universities. This study evaluated the influence of gender diversity policy implementation on service delivery in Kenyan chartered universities. The hypothesis: there is no statistically significant relationship between gender diversity policy implementation and service delivery among chartered universities in Kenya, was tested. The researcher employed a descriptive survey design, and the target population was 15,545 administrative staff and full-time lecturers. Using stratified and purposive sampling techniques, the population was divided into teaching and non-teaching staff. Random sampling technique was used to select a sample size of 390 respondents, comprising of 120 teaching staff and 269 administrative staff was calculated using Yamane (1967) formula. A pilot study was conducted to test the validity and reliability of the research instruments. The study employed Self- administered questionnaires which were distributed for primary data. Data was analyzed using SPSS version 21. Findings revealed that universities with effective gender diversity policies demonstrated enhanced service delivery, efficiency and effectiveness. Descriptive analysis showed moderate correlation among variables, particularly supporting flexible working hours for nursing mothers, gender-mainstreaming awareness, and prohibition of sanctions related to pregnancy or marital status. Statistical analysis indicated a significant positive correlation (R = 0.514) between gender diversity policy implementation and service delivery. The study concluded that gender diversity policy implementation significantly enhances service delivery in Kenyan chartered universities. The study recommends that universities develop practical and comprehensive gender diversity framework, with continuous monitoring and evaluation, implementation, training, and sensitization programs that guarantee commitment to gender diversity initiatives.Item Influence of Corporate Branding Strategy on Service Delivery in National Police Service in Nairobi County(INTERNATIONAL JOURNAL OF RESEARCH AND INNOVATION IN SOCIAL SCIENCE (IJRISS), 2024-06) Chachah, Marianne Wanjiru; Munga, Jane; Gichunge, EvangelineThe research examined the influence of corporate branding strategy on service delivery in the National Police Service in Nairobi County. The research was supported by Aarkers Brand Equity Theory. The study adopted a quantitative research design with the target population being fourteen (14) police stations in Nairobi County having a total number of 3000 police officers attached to them. The sample size was 143 police officers. Stratified random sampling was adopted to pick the unit of observation. Data was sourced using structured questionnaires and analysed using the Statistical Package for Social Sciences (SPSS). The regression model showed that the influence of CP on service delivery in NPS in Nairobi County was positive and significant (β 1 = .598, t= 8.52, p=.000<.05). The study concluded that corporate branding strategy had a major influence on service delivery in NPS in Nairobi County, Kenya. to continue implementing branding activities at the NPS to improve its image.