School of Business and Economics
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Welcome to School of Business and Economics collection.This collection contains Journal articles published by faculty affiliated to the school.
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Item Organisational Culture and Public Service Delivery of Huduma Centres in Kenya(THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT, 2021-8) Faith, Mwende Mutegi; Susan, Nzioki; George, King’oriahIn Kenya, Huduma centres was established as a result of inefficient public service delivery, which led to corruption and was both time consuming and costly. The study assessed the impact of organizational culture on Hudumacenters' public service delivery, as well as the mediating effect of government policies on public service delivery. The research was based on the concept of competing values framework. The study employed a descriptive research design. The target population was branch managers of the 52 Huduma centres, 1456 supervisors and 1456 public customers from the government ministries offering public services in Huduma centre branches. Multi-stage probability sampling was used. Both primary and secondary data was used. Primary data used self-administered questionnaires and Secondary data from reviewing relevant literature and government statistics. Pilot study measured validity and Cronbach’s alpha measured reliability. Inferential data analysis was used and it involved correlation coefficient (r) and linear regression analysis, which looked for the strength and degree of relationship between the variables. The findings revealed a positive significant low linear relationship between public service delivery and organizational culture, and there was positive significant moderate linear mediating relationship between government policies and public service delivery. Therefore, organizational culture is significant but does not influence public service delivery in Hudumacentres. Furthermore government policies don’t have any mediating effect between organizational culture and public service delivery. Based on the findings, the study recommends organizational culture to be reviewed often for any changes, in order to ensure continuous improvement and sustainability in the work practices. The culture of accountability and transparency on leadership and open communication should be reevaluated to check if there are any deficiencies. On employee commitment, the respect of law and observance of public service values should also be followed up to find out if indeed they are being applied in the public service. Unity of direction should also be revised and ensure that ministries don’t have their own regulations, norms and standards. More so, decentralization of roles from the centres should be well coordinated. Further study of human resource practices in the public sector is recommended.Item Determinants of Strategy Implementation in the Mandera County(American Based Research Journal, 2020-09) Mohamud, Shamhad; Mbithi, Mary; Kirimi, DorothyThe main aim of the research is to establish the determinants of strategy Implementation practices of the Mandera County Government. The research was directed by The McKinsey 7-S Model. The target population included senior management staff, middle management staff, and lower management staff. Thus from the above, the target population is composed of 58 respondents. The research used the census sample technique; the data collection instrument that was used to collect data from the selected respondents will include the questionnaire. The data was organized, edited, analyzed and interpreted using descriptive statistics. The study used the computer programmer SPSS version 23 to analyze the data. The regression model is also used to analyze the data. The results were presented using frequency tables, percentages, charts and graphs. The research findings indicated that top management commitment and organizational culture influence the strategy Implementation in the Mandera County. The findings of the study also indicated that individual responsibilities on the strategy Implementation in the Mandera County. The study recommended that the study recommends that leadership needs to support the performance of the county government in order to enhance efficiency and improve performance and that management offers financial support to increase implementation of strategies which is crucial for improving performance. There is also a need for the management to be very keen on making strategic decisions necessary in improving the county government's performance. The financial budget should be allocated every year to implement various strategies that are necessary for the improvement of county government performance. There is also a need for the county government to adhere to the set out guidelines on strategy implementation necessary for the improvement of organization performance and the staff should work intensively together with the management to ensure that the staffs are motivated to realize the county governments’ strategies for improved performanceItem Organisational Culture and Public Service Delivery of Huduma Centres in Kenya(The International Journal of Business & Management, 2021-09) Mutegi, Faith Mwende; Nzioki, Susan; King’oriah, GeorgeIn Kenya, Huduma centres was established as a result of inefficient public service delivery, which led to corruption and was both time consuming and costly. The study assessed the impact of organizational culture on Hudumacenters' public service delivery, as well as the mediating effect of government policies on public service delivery. The research was based on the concept of competing values framework. The study employed a descriptive research design. The target population was branch managers of the 52 Huduma centres, 1456 supervisors and 1456 public customers from the government ministries offering public services in Huduma centre branches. Multi-stage probability sampling was used. Both primary and secondary data was used. Primary data used self-administered questionnaires and Secondary data from reviewing relevant literature and government statistics. Pilot study measured validity and Cronbach’s alpha measured reliability. Inferential data analysis was used and it involved correlation coefficient (r) and linear regression analysis, which looked for the strength and degree of relationship between the variables. The findings revealed a positive significant low linear relationship between public service delivery and organizational culture, and there was positive significant moderate linear mediating relationship between government policies and public service delivery. Therefore, organizational culture is significant but does not influence public service delivery in Hudumacentres. Furthermore government policies don’t have any mediating effect between organizational culture and public service delivery. Based on the findings, the study recommends organizational culture to be reviewed often for any changes, in order to ensure continuous improvement and sustainability in the work practices. The culture of accountability and transparency on leadership and open communication should be reevaluated to check if there are any deficiencies. On employee commitment, the respect of law and observance of public service values should also be followed up to find out if indeed they are being applied in the public service. Unity of direction should also be revised and ensure that ministries don’t have their own regulations, norms and standards. More so, decentralization of roles from the centres should be well coordinated. Further study of human resource practices in the public sector is recommended