School of Business and Economics
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Welcome to School of Business and Economics collection.This collection contains Journal articles published by faculty affiliated to the school.
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Item Influence of Resource Allocation on Organizational Performance of Commercial Banks in Meru County, Kenya(Journal of Strategic Management, 2025-07) Martin, Kirimi Mwongera; Nancy, Rintari; Paul, KirigiaThe purpose of the study was to evaluate the influence of resource allocation on the organizational performance of commercial banks in Meru County, Kenya. The study used a descriptive design targeting 19 banks in Meru County, involving 19 managers and 91 staff. Data were collected via questionnaires and interviews, analyzed using SPSS and thematic methods. Most respondents (87%) reported ICT investment improved communication, efficiency, and reduced resource waste. Financial accountability (84%) also reduced waste, but challenges like poor training, politics, and resistance affected risk allocation. A significant correlation (r = 0.379, p < 0.001) was found between resource allocation and performance outcomes. The study recommends that senior management should ensure that there is impartiality in organizational politics to minimize its interference with even resource distribution among the departments. Furthermore, the study suggests that there is a need for employee involvement measures to minimize the resistance level experienced within the banking departments.Item THE EFFECT OF AGENCY CONVENIENCE ON FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN ISIOLO COUNTY, KENYA(The Strategic Journal of Business & Change Management., 2024-08-02) Nancy, Rintari; Amina Abdi, Dulacha; Susan, KamburaThe purpose of this study was to determine the effect of agency convenience on financial performance of commercial banks in Isiolo County, Kenya. A descriptive survey research design was used, targeting Cooperative Bank, KCB, and Equity Bank, which control over 90% of authorized banking agents in the region. The target population included 102 staff in Equity bank, 123 staff in Cooperative bank, and 80 staff in KCB bank, which was a total of 305 banks. The study adopted the Yamane’s formula (1967) to result to a sample size of 58 staff in Equity bank, 70 staff in Cooperative bank, and 45 staff in KCB bank, which was a total of 173 staff. Stratified sampling was applied to select respondents from the finance and accounts departments of these banks. Data were collected via structured questionnaires and supplemented with secondary financial data. The pilot research used a sample size of 10% for this investigation, with 17 respondents randomly selected to fill out the survey in Meru County. To ensure the data was reliable, Cronbach's alpha was applied, which measures internal consistency. The questionnaires included in this study underwent a validation process to guarantee their content and face validity, as well as to gauge their overall quality. The analysis revealed a significant positive correlation between agency convenience and the financial performance of commercial banks, with a Pearson correlation coefficient of 0.751, indicating a strong relationship. The regression analysis further confirmed that agency convenience is a crucial determinant of financial success, as evidenced by its standardized coefficient (β = 0.304) and a highly significant p-value of 0.000. The study concluded that agency convenience was a vital contributor to the financial performance of commercial banks. The study concluded that banks that prioritized and enhanced the accessibility and ease of use of their agency banking services had substantial improvements in their financial outcomes. It is imperative that bank managers prioritize the convenience of agency services. This can be achieved by expanding the network of agents to ensure that services are accessible in both urban and rural areas, as well as by leveraging digital platforms to streamline transactions and reduce wait times. Enhancing the user experience through technology will not only increase customer satisfaction but also drive higher transaction volumes, which are crucial for financial success.Item The Effect of Agency Convenience on Financial Performance of Commercial Banks in Isiolo County, Kenya(The Strategic Journal of Business & Change Management, 2024-08-23) Dulacha, Amina Abdi; Rintari, Nancy; Kambura, SusanThe purpose of this study was to determine the effect of agency convenience on financial performance of commercial banks in Isiolo County, Kenya. A descriptive survey research design was used, targeting Cooperative Bank, KCB, and Equity Bank, which control over 90% of authorized banking agents in the region. The target population included 102 staff in Equity bank, 123 staff in Cooperative bank, and 80 staff in KCB bank, which was a total of 305 banks. The study adopted the Yamane’s formula (1967) to result to a sample size of 58 staff in Equity bank, 70 staff in Cooperative bank, and 45 staff in KCB bank, which was a total of 173 staff. Stratified sampling was applied to select respondents from the finance and accounts departments of these banks. Data were collected via structured questionnaires and supplemented with secondary financial data. The pilot research used a sample size of 10% for this investigation, with 17 respondents randomly selected to fill out the survey in Meru County. To ensure the data was reliable, Cronbach's alpha was applied, which measures internal consistency. The questionnaires included in this study underwent a validation process to guarantee their content and face validity, as well as to gauge their overall quality. The analysis revealed a significant positive correlation between agency convenience and the financial performance of commercial banks, with a Pearson correlation coefficient of 0.751, indicating a strong relationship. The regression analysis further confirmed that agency convenience is a crucial determinant of financial success, as evidenced by its standardized coefficient (β = 0.304) and a highly significant p-value of 0.000. The study concluded that agency convenience was a vital contributor to the financial performance of commercial banks. The study concluded that banks that prioritized and enhanced the accessibility and ease of use of their agency banking services had substantial improvements in their financial outcomes. It is imperative that bank managers prioritize the convenience of agency services. This can be achieved by expanding the network of agents to ensure that services are accessible in both urban and rural areas, as well as by leveraging digital platforms to streamline transactions and reduce wait times. Enhancing the user experience through technology will not only increase customer satisfaction but also drive higher transaction volumes, which are crucial for financial success.Item Assessment of Debt Securities on Performance of Commercial Banks in Nyeri County, Kenya(EdinBurg Peer Reviewed Journals and Books Publishers: Journal of Finance and Accounting, 2023-08) Gathua, Lee Ng’ang’a; Rintari, Nancy; Muema, WilsonThe study investigated the effect of debt securities on performance of commercial banks in Nyeri County, Kenya. The study used quantitative descriptive research design and target population comprised 16 commercial banks in Nyeri County, Kenya. The respondents comprised 194 respondents in various departments. The study analyzed descriptive statistics like frequencies, percentages and mean. Inferential statistics including correlation and regression analysis were also used. The result of secondary data on financial performance pointed the gross profit had the highest average mean of 3.2 while net profit had the lowest mean. An observation of the years indicated that the gross and net profits for the banks were highest in 2019, followed by 2022 while 2020 recorded the lowest annual profits. Debt securities had a Pearson correlation coefficient r=0.312** at α < 0.000 and a 99% significance level. Therefore, the null hypothesis was rejected since the R-value was less than 1. The study concluded that performance was positively impacted but some products such as commercial papers were unattractive to clients due to high risks of poor performance in wealth generation. This situation was fueled further by the low training on its applicability towards boosting the income levels of both the bank and client’s portfolio. The study recommends that the branch managers should develop policy structure that requires mandatory frequent training on staff to understand how not only main stream banking products operate but also securities such as commercial papers. Further, the board of management should assess the risk-return aspect of selected debt securities like the types of commercial papers to ascertain the ones which are riskier than the rest.Item The Effect of Product Differentiation Strategy on The Performance of Commercial Banks in Kenya(Journal of Business and Strategic Management, 2023-08-17) Njue, Leonard Mugendi; Kambura, Susan; Moguche, AbelPurpose: The study aimed to determine the effect of product differentiation strategy on the performance of commercial banks in Kenya. The study hypothesized that product differentiation had a statistically significant impact on Kenyan commercial banks' performance Methodology: The study used a quantitative research method targeting the branch managers of licensed commercial banks in Nairobi County. A sample of 227 branch managers was selected using stratified sampling. Data was collected using an online questionnaire. Data was checked for internal consistency using Cronbach's alpha. The alpha was within the acceptable rate level of 0.60 to 0.90 The ordinal logistic regression was used to analyze the relationship between the variables. Findings: The effect of product differentiation on performance was statistically significant (Wald = 7.768, df = 1, p = .005), with a 95% confidence interval of 0.442 to 2.535. Therefore, product differentiation statistically significantly affects commercial banks' performance. The results imply that banks need to increased focus on product differentiation strategies to increase performance. Unique contribution to theory, practice and policy: The study is significant to bank managers because it provides them with information on one of the strategies (product differentiation) that managers can use to increase the performance of their banks. Implementing this strategy would result in increased performance and benefit the stakeholders due to the increased return on investment.Item Effect of Adoption of Fintech Payments on Financial Performance of Commercial Banks in Meru County, Kenya(International Research Journal Publishers,, 2023-07) Wilter, Mwigereri Munyua; Kambura, Susan; Mugoche, AbelThis study aimed to probe the effect of financial technology (Fintech) payment on the performance of marketable banks in Meru, Kenya. Fintech had surfaced as a disruptive force in the fiscal assiduity, offering new ways of delivering fiscal services to guests. The study explored the extent to which marketable banks in Meru had espoused Fintech and the impact it had on their performance. The study involved a check of commercial banks in Meru, Kenya, to gather information on their relinquishment of Fintech, as well as their fiscal performance. The study was anticipated to give perceptivity into the benefits and challenges of Fintech relinquishment in the banking sector in Meru, Kenya. The findings may be useful to commercial banks, policymakers, and other stakeholders in the fiscal assiduity in developing strategies to enhance the relinquishment and use of Fintech in the region. Results on regression study designated that there was a robust optimistic association (R=0. 89, p- value of 0.000) between adoption of financial technology payment and financial performance of commercial banks. The findings further indicated that fintech payments have a significant influence on financial performance of commercial banks.Item Influence of Islamic Auto Financing Instruments on Financial Performance of Commercial Banks in Isiolo County Kenya(International Journal of Finance, 2021-09) Halake, Abdi Huka; Rintari, Nancy; Mutea, FredrickPurpose: The purpose of the study was to explore the influence of Islamic auto financing instruments on financial performance of commercial banks in Isiolo County Kenya. Methodology: This study used descriptive research design. The respondents were customer service officers and loan officers in the ten commercial banks in Isiolo County. They were be selected using census method. Data collection was done using closed-ended questionnaires and secondary data collected through analysis of report from 2017 to 2020. To ensure validity and reliability, pre-testing of questionnaires was done at Kenya Commercial Bank in Meru town. Coded data in SPSS 24.0 computer program analyzed quantitative and qualitative data using the descriptive statistics such as mean, percentage and standard deviation. Multiple regression was used to test hypothesis of the study. Tables, graphs and detailed explanations were used to present the final results of the study. Results: Options had a statistically significant relationship with financial performance. The respondents agreed that the lending terms of Islamic automobile financing have attracted diverse clients (mean of 4.78). However, in comparison with other statements, the respondents did not tally that having sharia committee in disbursing car loans had enabled clients have confidence with the automobile loans (mean of 3.83). The R value was 0.862 and R-square of 0.743. This indicated that Islamic auto financing instruments’ level of contribution towards financial performance was 74.3%. The Durbin- Watson value was 1.969. This value lied between 0 and 2 hence indicating that there was a positive correlation between auto financing instruments and financial performance. The significance value was 0.000 which was below 0.05 hence Islamic Auto financing instruments had a significant influence of financial performance. In addition, the respondents did not tally that having sharia committee in disbursing car loans had enabled clients have confidence with the automobile loans. This proved that the confidence that clients had on auto financing, was not purely on the nature and process of administration of the financing but also due to reliability. Unique contribution to theory, policy and practice: The study recommends that auto financing should be provided reliably by ensuring all client concerned are amicably handled by the banking staff. The various car loan officer should be trained on good customer service to as to ensure they sell well their products without necessarily losing new clients. The bank management should also diversify auto financing to cater for all categories of vehicles for expansion of their client base.