School of Business and Economics
Permanent URI for this collectionhttp://41.89.31.6:4000/handle/123456789/320
Welcome to School of Business and Economics collection.This collection contains Journal articles published by faculty affiliated to the school.
Browse
2 results
Search Results
Item Influence of Community Policing Strategy on Service Delivery in National Police Service in Nairobi County, Kenya(INTERNATIONAL JOURNAL OF RESEARCH AND INNOVATION IN SOCIAL SCIENCE (IJRISS), 2024-07) Chachah, Marianne Wanjiru; Munga, Jane; Gichunge, EvangelineThe research examined the influence of Community Policing (CP) on service delivery in the National Police Service (NPS) in Nairobi County. The research was supported by stakeholder theory. The study adopted a quantitative research design with the target population being fourteen (14) police stations in Nairobi County having a total number of 3000 police officers attached to them. The sample size was 143 police officers. Stratified random sampling was adopted to pick the unit of observation. Data was sourced using structured questionnaires and analysed based on the Statistical Package for Social Sciences (SPSS). The regression model showed that the influence of CP on service delivery in NPS in Nairobi County was positive and significant (β 1 = .593, t= 10.13, p=.000<.05). The study concluded that CP strategy had a major influence on service delivery in NPS in Nairobi County, Kenya. The study suggests that the inspector General of NPS to ensure that all police stations in Nairobi County and Kenya as a whole have service charters legible to members of the public to ensure that police service is held accountable as regards service delivery. Further, the police service ought to train its workforce on community policing as a philosophy and a strategy for enhancing service deliveryItem EFFECT OF PROCESS INNOVATION STRATEGIES ON PERFORMANCE OF TIER ONE COMMERCIAL BANKS IN KENYA(International Academic Journal of Innovation, Leadership and Entrepreneurship (IAJILE), 2021-07) Peter, Mburu Ng’ang’a; Munga, Jane; Nzili, James MbebeThe Kenyan banking industry is experiencing very stiff competition with banks outdoing each other from the front end of products, service delivery, and employees’ retention amongst other fronts. In Kenya, Tier One Commercial Banks have been leading in the adoption of innovations including mobile banking, online banking and use of mobile applications. Scholarly evidence regarding the effects of strategic innovation on performance of commercial banks in Kenya with specific regard to tier one banks remain scanty. Against this backdrop, the present study sought to establish the effect of process innovation strategies on the performance of tier one commercial banks in Kenya. The study adopted a descriptive survey research design. The target population consisted of 494 senior, middle and lower management staff from the 8 Tier One Commercial Banks. A sample size of 221 was reached using stratified random sampling technique Primary data was collected using structured questionnaires distributed to all management staffs of the tier one commercial banks in Nairobi. Secondary data on the other hand was collected from journals and published financial statements within the period of 5 years from 2014 to 2019. Frequencies and percentages as well as measures of central tendency (means) and dispersion (standard deviation) were used. The regression and correlation analysis were used to determine both the nature and the strength of the relationship between two variables. Data was presented using tables. The study found that improved queuing; electronic funds transfer; and number and distribution of ATMs had improved the financial performance of the banks to a great extent. The study also concluded that process innovation strategies have a positive and significant effect on the performance of tier one commercial banks in Kenya. The study recommends that commercial banks should have an effective market research department that should conduct surveys in order to establish the new products by competitors, the advantages and disadvantages of the innovations. This will enable the banks to innovate and help in staying ahead of competition.