School of Business and Economics
Permanent URI for this collectionhttp://41.89.31.6:4000/handle/123456789/320
Welcome to School of Business and Economics collection.This collection contains Journal articles published by faculty affiliated to the school.
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Item Human Capital Management Practices and Performance of Prisons in Kenya(International Journal of Economics, Commerce and Management, 2021-09) Kinoti, Lucy Kathure; Mugambi, Kenneth Majau; Moguche, Abel MataraThe study overall goal was to evaluate human capital management practice on the disciplined services performance. The study's particular goals were to determine the flexible's working arrangement and occupational health on performance of prisons. The study was anchored on commitment-trust theory. The study adopted a descriptive survey research design while the target population consisted 104 officers in charge of prison in Kenya. Cluster sampling techniques was considered in selecting the 83 respondents of the sample size. Self- administered questionnaire which had 5-point Likert-scale questions was used in collecting primary data. The Cronbach’s alpha coefficient was more than 0.6. Descriptive and inferential statistics was used in analyzing the data. Multiple linear regression model was used in testing test hypothesis and thereafter making conclusions from the findings. It was concluded that flexible working arrangements has a statistically significant influence on performance of prisons in Kenya. The study recommends that the management of prisons should push for better and ©Author(s) Licensed under Creative Common Page 66 adequate compensation of its staffs. The management of the prisons in Kenya should also keep on equipping their prisons with the necessary risk control tools.Item The Nexus between Customer Relationship Management Strategy and Customer Loyalty in The Star Rated Hotels in Kenya(International Journal of Economics, Commerce and Management, 2021-09) Ndunda, Ann Muthoni; Moguche, Abel Matara; Rintari, Nancy GacheriThe aim of the study was to determine the nexus between customer relationship management strategy and customer loyalty of star rated hotels in Kenya. Precisely, the study assessed the influence of customer orientation strategy and service quality management strategy on customer loyalty. Resource based view theory anchored the research. The cross-sectional descriptive research design was adopted where a sample size of 140 respondents out of which 91.4 percent responded. Self-administered questionnaires were used in data collection. Descriptive statistics and binary Logistic Regression were used to analyze data and make conclusion. The P value for all the independent variable was less than 5 percent, thus, it was concluded that customer orientation strategy and service quality management strategy are statistically significant in prediction of customer loyalty in star rated hotels in Kenya. it was further recommended that; the top-level management need to promote a culture that is customer centered where their staff have more energy directed towards fulfilling the client needs. The star rated hotel customer service department need to conduct regular follow ups on the offered services. The star rated hotels should offer a clean and organized platform so as to improve customer loyalty