Influence of stakeholder engagement on change intervention in Nairobi City County Government.

Abstract

This study examined the influence of stakeholder engagement on change intervention in NCCG. Grounded in Stakeholder Theory the study adopted an explanatory research design using a quantitative approach. The target population comprised 6,899 county personnel across top, middle, and operational levels, from which a stratified random sample of 378 respondents was drawn. Data was collected using structured questionnaires and analyzed through multiple linear regression to establish the statistical significance and influence of Stakeholder engagement on change intervention. The findings revealed that Stakeholder engagement emerged as a critical determinant, with strong communication channels, feedback mechanisms, and stakeholder representation contributing to enhanced transparency and public trust. The study concludes that for NCCG to achieve sustainable and impactful change, Stakeholder engagement should be institutionalized through participatory governance frameworks. The study recommends the formulation of a formal stakeholder engagement policy. From a policy perspective, the study advocates for a holistic and inclusive model of strategic change that embeds transparency, accountability, and responsiveness within the public sector.