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    Relationship between Utilization of Online Electronic Resources and Academic Performance of Undergraduate Information Technology Students of Jomo Kenyatta University of Science and Technology
    (KeMU, 2020-10) Chelulei Kipkosgei, Kennedy
    The ability to search for and get e-resources information by a student does not only improve their academic performance, but it also fosters life-long learning. For a university student to achieve academic success, they have to be equipped with technical know-how, especially on utilization of e-resources. Despite this mechanism and preparation done by university libraries, there is dismal performance in semester examinations among students. This study aimed at investigating the relationship between utilization of online electronic resources and academic performance of undergraduate Information Technology students of Jomo Kenyatta University of Agriculture and Technology- Eldoret Campus. The purpose of the study was to measure the influence of e-books, e-resources, online past examination papers and institutional repository on academic performance. Expectation Confirmation Theory was adopted to guide our investigation. Descriptive survey research design was used in the study. Respondents were the undergraduate students in the department of Information Technology, and librarians in Jomo Kenyata University of Agriculture and Technology-Eldoret Campus. A sample of 105 students and 2 librarians were considered. Data was collected using closed-ended questionnaires from students while interview guide was used on librarians. Students were sampled using stratified sampling while, Head of library and library staff in charge of e-resources in Eldoret campus were purposively included in the study. To ensure validity and reliability, pre-testing of research instruments was done on 20 undergraduate Information Technology students of Mount Kenya university-Eldoret campus. SPSS was used in analysing data using descriptive statistics such as mean, percentage, frequencies and standard deviation. Univariate and multiple regression analysis were used to test the hypothesis and overall model respectively. After undergraduate students were trained on e-resources the variance within groups was smaller than the variance between groups, hence, there was a higher likelihood that the difference observed in academic performance was higher in second semester as compared to the first semester. Further, the study established that there is a positive and significant relationship between e-books, e-journals, online past examination papers and academic performance. The study also indicated a negative relationship between online institutional repository and academic performance. It was concluded that there was a relationship between utilization of online electronic resources and academic performance of undergraduate Information Technology students of Jomo Kenyatta University of Agriculture and Technology- Eldoret Campus. The overall model in multiple regression analysis indicated that when electronic resources were combined, online past examinations papers significantly affected academic performance. The study recommended that more policies should be developed to able students to access diverse online past examinations papers, not only from JKUAT library, but also government examination bodies such as Kenya National Examination Council (KNEC). Further, the study recommended that JKUAT provides more e-journal articles and e-books for the students to access since they significantly determine their academic performance. Additionally, JKUAT should ensure that students are able to easily access the e-resources through the library website whenever they wish.
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    Roles of Postgraduate Students’ Satisfaction with E-Resources and Perception of Daystar University and Multimedia University Libraries
    (2020-11) Murithi, Caroline Kathomi
    University libraries play a central role in supporting teaching, learning and research activities as citadels of information and knowledge. They provide wide range of user-centered information sources and services, and customer-centric response mechanisms which are expected to not only satisfy users, but also to create an impression of one stop shop for all users’ information needs. Despite the aforementioned value contribution, research has shown that most postgraduate students’ perception of university libraries is inappropriate. This can be attributed to among others the users’ experience and satisfaction which they have had with e-resources. This study examined the contributory roles of satisfaction with e-resources in influencing the perception of university libraries by postgraduate students’ at Daystar University and Multimedia University. The objectives of the study were to assess the nature of support services provided, staff competencies; and determine satisfaction with e-resources and the perception of university libraries by postgraduate students in the two universities. The study was guided by the connectivity theory, the self-efficacy theory and the theory of reasoned action. It adopted descriptive survey research design. The target population was postgraduate students and library staff who are in charge of e-resources, and heads of university libraries in both universities. Twenty percent of postgraduate students, that is, 116, and 6 library staff from both universities participated in the study. Postgraduate students were first stratified into two: Masters, and PhD students, and then, a simple random sampling technique was applied in each stratum, while all the six library staff were purposively selected. Self-administered questionnaires and interviews were used to collect data from students and staff respectively. Pre-testing was used to determine both reliability and validity of the research instruments. Data was analyzed descriptively using mean, percentage, frequency and standard deviation. Inferential statistics, that is, correlation and regression analysis were used to assess the relationship between the study variables. The findings revealed that when combined, all the predictor variables (support services on e-resources, competencies of library staff and satisfaction with e-resources) positively and significantly influenced the perception of university libraries by postgraduate students. The study concluded that support services offered on e-resources, competencies of library staff and satisfaction with e-resources are significant contributors of the perception held by postgraduate students towards university libraries in Kenya. Overall, satisfaction with e-resources was identified as having the most significant influence on perception of university libraries by postgraduate students, followed by support services on e-resources and then library staff competencies. The study recommended need for the universities’ library management to strengthen e-resource support services, enhance library staff competencies through training and development programs up mechanisms for enhancing users’ satisfaction in university libraries. The results have implications on continuous capacity building policies and programs of library staff.