Influence of Strategic Factors on Service Delivery in Mombasa County Government

Abstract

One of the critical objectives of governments across the globe is to provide timely and quality service that is efficiently accessible to all citizens to promote cultural, social and economic wellbeing. This study sought to investigate the influence of strategic factors on service delivery in Mombasa County government. The strategic factors under review were staff training and development, revenue mobilization, procurement management and information communication technology (ICT). The researcher applied various theories for in-depth understanding of the of the study variables and also to aid in analyzing and explaining the research objectives. A descriptive research design was adopted study and questionnaires were used in data collection. The researcher collected data from all sectors in the county government of Mombasa by physical administration of questionnaires to respondents and collected the thereafter for analysis. A total of 60 respondents were administered with questionnaires. The data collected was analyzed using the statistical package for social science tool (SPSS) 24.0 version through techniques such as frequencies, correlation and regression and interpreted. The findings demonstrated that the study variables were influencers of service delivery. However there was an overwhelming indication that Training and Development was the only variable that indicated significant influence on service delivery. The the other factors i.e. Procurement management, Revenue Management and ICT indicate some influence on service delivery but were statistically insignificant. This study recommends more emphasis should be put on staff training in all service delivery sectors as a strategy to enhance service delivery