Masters Theses and Dissertations
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Item Influence of Srategy Implementation Drivers On Performance of Five Star Hotels in Maputo Province, Mozambique(KeMU, 2024-09) BOANE, CELIA ANTONIOThe factors influencing the implementation of strategy are essential for the attainment of strategic objectives. This research seeks to pinpoint the vital components that enhance performance within the hotel sector. Specifically, it examines the influence of strategy implementation drivers on the performance of five-star hotels located in Maputo Province, Mozambique, with an emphasis on identifying the key factors that contribute to improved hotel performance. The study is anchored in several theoretical frameworks, including strategic leadership theory, the resource-based view (RBV), technological innovation theory, and strategic culture theory, employing a descriptive survey research design. Data collection involved 10 hotels, with participants comprising five Chief Executive Officers, five relationship managers, five operations managers, five IT managers, and five strategic leaders. A total of 50 respondents were chosen through a simple random sampling technique, responding to both closed and open-ended questions. To validate the research, a pre-test was conducted at the Vip Grand Hotel Maputo with 12 participants. The findings were presented using descriptive statistics, frequency charts, and comprehensive explanations, while inferential statistics were assessed through multiple regression and correlation analyses. The results revealed that while other factors such as employee training, organizational culture, and technology adaptation are significant, strategic leadership has a highly significant influence on the performance of five-star hotels in Maputo. A correlation coefficient of 0.089 was identified between strategic leadership and performance, with statistical significance at a p-value of 0.05. The linear regression model indicated that the drivers of strategy implementation (including strategic leadership, organizational culture, employee training, and technology adaptation) accounted for 89.8% of the variance in hotel performance (R² = 0.898). A positive and significant relationship between the drivers of strategy implementation and the performance of five-star hotels in Maputo Province was confirmed through multiple linear regression analysis. The study concluded that effective leadership is essential for achieving customer satisfaction, profitability, market share, operational efficiency, informed decision-making, and resource management. As a result, the study therefore recommends all levels of management, from operations managers to CEOs, to prioritize the continuous enhancement of the guest experience by actively seeking feedback, providing personalized services, and upholding exceptional standards of hospitality. Customer satisfaction should be central to every strategic initiative, as it significantly influences market share, brand reputation, and profitability. It suggests also that hotels should cultivate an atmosphere that encourages creativity and innovation among their employees, empowering them to propose enhancements in processes, services, and products.Item Factors Influencing the Implementation of Occupational Health and Safety Measures At Kitale County Referral Hospital, Kenya(KeMU, 2023-09) NGOGA, EDWARD OTIENO.Most people, including healthcare workers, spend one-third of their adult lives in hazardous work environments. Despite significant advancements in safety management over the last few decades, occupational health continues to contribute to work-related health injuries around the world, including in Kenya. Healthcare workers too are exposed to various occupational hazards at the workplace namely, biological, Physical, Psychosocial, ergonomics hazards. This study’s main goal was to investigate factors influencing the implementation of Occupational Health and Safety measures at Kitale County Referral Hospital. The specific objectives of the study were to investigate the influence of management commitment, staff accountability, staff participation, staff training and role of government policy on the implementation of occupational health and safety measures at Kitale County Referral Hospital. The study was based on Domino and Heinrich Safety theory. This research methodology used was a cross-sectional descriptive design with a mixed methods approach. The targeted study population was 246 healthcare workers and ten hospital managers at Kitale County Referral Hospital. 146 health workers and ten hospital managers who were sampled to participate in the study were determined by simple random and purposive sampling. Approval for data collection provided by Scientific Ethics Committee at Kenya Methodist University and National Council of Science and Technology, data was collected using a 5-point Likert scale structured questionnaire, and Key Informant Interview (KII) guide. Descriptive present while Statistical Package for Social Sciences SPSS version 25 was used to analyze quantitative data. Qualitative data from key informant interview was analyzed using thematic approach. The Spearman’s correlation coefficients, namely (0.623, p<0.05) for management commitment, (0.602, p<0.05) for staff participation, (0.687, p<0.05) for training, and (0.678, p<0.05) for role of government policy were high indicating that there existed a significant statistical relationship between each of the independent variables and the implementation of Occupational Health and safety. This implies that that each of the independent variables had a direct effect on the implementation of Occupational Health and safety at the hospital. In addition, ordered regression results, namely, age (Φ = 0.055; p<0.01), gender (Φ = 0.208; p<0.05), marital status (Φ = 0.002 p = ns), education (Φ = 0.105; p<0.01), cadre (Φ = 0.098; p<0.1), Management Commitment (Φ = 0.018; p<0.01), Staff Participation (Φ = 0.012; p = ns), Safety Staff Training (Φ = 0.090, p<0.05), and Government Policy (Φ = 0.223; p<0.01) also confirmed that there existed a direct and positive relationship between the Occupational Health and Safety implementation and each of the independent variables. As such, the study recommends the need for every public hospital to train staff to take key roles in promoting the implementation of Occupational Health and Safety at their facilities. The facilities should also set up a management committee charged with the responsibility of leading the implementation of Occupational Health and Safety and the County Government should ensure that government policies are in place to promote the implementation of in County Referral Hospitals.