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Influence of Strategic Management Practices On Organizational Performance of Savings and Credit Co-Operative Societies in Kiambu County, Kenya
(KeMU, 2024-08) MUIRURI, MARTHA NJERI
Kenya's cooperative societies are essential to the nation's development because they give their members access to reasonably priced financing options and financial guidance. Because the business environment is always changing, companies must regularly revise their strategies in order to stay competitive. However, low customer deposit and increased nonperforming loans has been the most significant issue threatening SACCO performance in Kenya. (KUSCCO, 2018; SASRA, 2022). These cooperative societies suffer from a number of issues, including the lack of strong institutional strategies and laws, low trained staff, hence resulting to incompetent administration, weak leadership that supports the implementation of poorly researched pricing strategies, insufficient governance, and political interference. The study's objective was to determine the influence of strategic management practices on organizational performance of savings and credit co-operative societies in Kiambu County, Kenya. The specific objectives were to establish the influence of innovation strategies, customer relations strategies, staffing strategies, and pricing strategies on the organizational performance of SACCOs in Kiambu county. The research was based on open systems analysis, institutional theory, and resource-based theory. The research was descriptive with a population of 62 SACCOs in Kiambu County and a total of 250 employees under consideration. The study randomly selected 154 employees. The researcher utilized questionnaires with both closed and open questions to gather primary data. Before administering all the questionnaires to employees, a pilot study of 15 respondents was applied where a Cronbach alpha of more than 0.7 was considered an appropriate reliability score measure. Frequency, percentage, standard deviation, and mean, were used for descriptive statistics. To analyze the link between the variables, the research used regression analysis whereas content analysis was used to analyze qualitative data. Results were presented on, tables, graphs, and narratives. The innovation strategy correlations r= 0.443 at a p-value of 0.001<0.05; Customer relation strategies’ correlations r= 0.511 at a p-value of 0.001<0.05; Staff training strategies’ correlations r= 0.346 at a pvalue of 0.000<0.05; and product pricing strategies’ correlations r= 0.544 at a p-value of 0.000<0.05. Therefore, since all the variables had correlations of less than 1 and p-values of less than 0.05, the study rejected all null hypothesis and concluded that innovation strategies, customer relations strategies, staff training strategies, and product pricing strategies had a significant influence on organizational performance of SACCOs in Kiambu County. The study came to the conclusion that the success of SACCOs in Kiambu County was significantly impacted by creative tactics, customer relationship strategies, staff training strategies, and product price strategies. To improve performance, the report suggests that SACCOs deepen their current partnership with fintech firms. The study also recommends an enhancement of training and capacity building for the staff to strengthen the customer service relations skills which are tailor-made to focus on communication and problemsolving capabilities. In addition, SACCO should promote a culture of continuous learning to enhance improvement among the employees through regular training, recognition for improvement, and feedback mechanisms to enhance organizational performance as well. Lastly, the study recommended the application of diversified pricing strategies such as competitive pricing, cost-price strategies, and tailor-made pricing strategies to enhance the SACCOs' organizational effectiveness in Kiambu County.
Factors Influencing Performance of Wildlife Community Enterprises in Northern Rangeland Trust, Kenya
(KeMU, 2024-09) Mwenda, Purity Mpinda
Wildlife linked conservancies are experiencing deteriorating performance in developing nations and Kenya in particular. Conservancies being one of the sources that the government generates revenue, wildlife protection and conservation of natural resources has not only been subjected to human disruptions but also little effort is put by the government to safeguard the natural resources for sustainable development. Based on the fact that Kenya is underperforming among countries of the world in terms of conservation of natural resources, it’s therefore on this regard that this research sought to assess factors affecting performance of wildlife linked community enterprises in the Northern Rangeland. The specific objectives were to determine the influence of community support on the performance of wildlife community enterprises of Northern Rangeland Trust in Kenya; To establish the influence of management practices on the performance of wildlife community enterprises of Northern Rangeland Trust in Kenya; To determine the influence of donor support on performance of wildlife community enterprises of Northern Rangeland Trust in Kenya; and to establish the influence of technical support on performance of wildlife community enterprises of Northern Rangeland Trust in Kenya. The study was guided by commitment-trust theory, the stakeholder, equity, and agency theories. Commitment-trust theory guided community support; stakeholder theory guided management practices; equity theory guided donor support; and agency theory guided technical support. This study employed a descriptive design of research. This study targeted management of the Northern Rangeland wildlife community linked enterprises. All (78) management employees of the Northern Rangeland wildlife community linked enterprises were used as the participants. This research used a census sample design for management and because targeted population was manageable and the participants were within accessible environs. Data was collected through questionnaire. Internal consistency of the tool was assessed through Cronbach Alpha coefficient of 0.7. Instrument’s Validity was affirmed through experts in the field of tourism and lecturers of Kenya Methodist University. Multiple regression was utilized to examine the data and reveal the statistical link among the factors. The study established a positive association among community support, management practices, donor support, technical support and performance of wildlife linked community enterprises. The study concludes that unless management of wildlife linked community enterprises embrace initiatives intended to promote community support, stakeholder involvement, attraction of local and foreign donors and provision of technical support and resources, achieving sustainability of wildlife conservancies will be an uphill task. This research recommends that government and in partnership with community conservancies should embrace policies that promote protection of conservancies rather that wildlife human conflict.
Influence of Knowledge Management Strategies on Performance of Selected Humanitarian Organizations in Marsabit County, Kenya
(KeMU, 2024-09) Abdinoor, Basma Shariff
The use of knowledge management to improve organizational performance is becoming increasingly viable, particularly in light of the quick advancement of technology. Building capacities for improved disaster response as well as preventing humanitarian crises are two important roles that knowledge management may play. It can also enhance communication and collaboration during emergencies. This research assessed the impact of knowledge management strategies on the activities of specific humanitarian organizations operating in Marsabit County, Kenya. The study was guided by the following objectives: to determine the effects of knowledge storage on specific humanitarian organizations operating in Marsabit County, Kenya; to ascertain the effects of knowledge acquisition, dissemination, and utilization on performance; and to assess the effects of knowledge storage on performance. The study drew on Human Capital Theory, Knowledge-Based View Theory, and Dynamic Capabilities theory. A descriptive research design was used, and the target population consisted of 386 employees working in the selected humanitarian organizations in Marsabit County. The participant pool, consisting of 112 respondents, was established utilizing the Yamane formula. Direct data was gathered via questionnaires, implemented through the drop off/pick-up technique to engage with the respondents. The accumulated data was translated into a numerical format to facilitate analysis with the assistance of SPSS software. Utilized methodologies encompassed descriptive statistics, featuring average and standard deviation, and inferential statistical techniques like correlation analysis and multiple linear regression. Many tables and graphic representations are used to display the results, which are then followed by a thorough analysis of the data. The study discovered that staff members learned how to perform their jobs by learning new ideas and information creation techniques, and that humanitarian organizations encouraged functional heads to support the acquisition of new knowledge. Additionally, respondents stated that humanitarian organizations planned seminars to share knowledge about contemporary workplace practices, and staff members received training on various tasks related to different jobs in order to disseminate knowledge. Humanitarian organizations used the knowledge acquired to better staff management at work, used the knowledge collected to improve internal processes, and gained insight into conducting work operations. The work processes of the service board were stored in an appropriate manner had enough data processor for data storage and access.
Influence of Strategic Monitoring and Evaluation on Performance of Supermarkets in Kenya
(KeMU, 2024-09) Galgallo, Abdifatah
Strategic monitoring and evaluation are some of the practices that supermarkets employ to enhance their performance They continually formulate and implement various strategies to enhance performance. However, the contribution of the strategies is not always ascertained due to a lack of robust monitoring and evaluation. This study endeavored to find out the influence of strategic monitoring and evaluation on performance of supermarkets in Kenya. The specific objectives were: to determine the effect of strategy monitoring, strategy evaluation, strategy feedback and strategy responsiveness on performance of supermarkets in Kenya. The theories that anchored this study are dynamic capabilities, Ansoff strategic success and strategic choice theory. The research employed a descriptive cross-sectional survey design. The target population was 1800 managers operating supermarket stores in 14 Counties which matched 30% threshold of the 47 Counties of Kenya. From the target population, a sample of 204 managers was obtained through cluster random sampling. Primary data was collected using a semi-structured questionnaire. The study involved the strategic management faculty to enhance research validity. A Cronbach Alpha test was done to check on reliability and an alpha of above 0.8 obtained which was good. The data gathered was analyzed using SPSS version 28. Correlation and multiple linear regression were performed at 0.05 significance level. The descriptive analysis revealed that 86.3% of the supermarkets had a strategic monitoring plan and 73.5% of supermarkets often reviewed strategies to ascertain performance. 81.9% of supermarkets conducted environmental scanning and 90.2% were ready to learn from failures as well as successes and make the required changes. Correlation analysis established a positive and significant effect among strategic monitoring (r=0.720, p=0.000), evaluation (r=0.616, p=0.000), feedback (r=0.736, p=0.000) and strategic responsiveness (r=0.729, p=0.000) on performance of supermarkets. The study findings on regression showed that strategic feedback had the largest positive and significant effect (β=1.52, p=0.000) on the performance of supermarkets, followed by strategic responsiveness (β=0.623, p=0.004), strategic monitoring (β=0.401, p-value=0.007) and lastly strategic evaluation (β=0.317, p=0.008). The study concluded that strategic monitoring, evaluation, feedback and responsiveness have a positive as well as significant effect on the supermarket performance. Further, strategic feedback records the largest effect on the performance of supermarkets compared to strategic monitoring, evaluation and responsiveness. Supermarkets needs to place more emphasis on strategy monitoring and evaluation to ensure maximum performance is realized. This study provides valuable insights on how strategic monitoring and evaluation influence supermarkets performance, guiding improvements and fostering competitive advantage
Effect of Strategic Formulation Drivers on Performance of Selected Three Star Hotels in Mount Kenya East Region
(KeMU, 2024-09) Ng’olua, Annjoy Mukiri
Effect of Strategic Planning On Performance of Non- Governmental Organizations in Samburu County, Kenya
(KeMU, 2024-09) Lalampaa, Kelvin Saruni
Effective strategic planning, guided by a clear strategic direction, plays a vital role in helping organizations identify and prioritize their goals and objectives, ultimately leading to improved performance. However, the relationship between strategic planning and performance is not always straightforward, and previous studies have yielded mixed outcomes. The specific objectives were to establish the effect of strategic scanning, strategy formulation, strategic goal setting, and action planning on performance of NGOs in Samburu County, Kenya. The study was guided by resource based-view, institutional and stakeholder theories. Resource-based view theory guided strategic scanning and strategy formulation variables. Institutional goal theory guided goal setting variable while stakeholder theory guided action planning theory. The research adopted a descriptive research design, encompassing all 31 NGOs within the county. Employees within these NGOs were actively involved in the study. The target population was 262 employees within these organizations. A sample size of 158 employees were selected using stratified random sampling, calculated with Yamane's formula. The researchers employed structured questionnaires to gather insights from these employees. Before the main data collection, a pre-testing phase carefully selected a pilot sample of 16 employees from three NGOs in Isiolo County to ensure the questionnaire's clarity and relevance. To assess reliability, the researcher examined the consistency of the responses to the questions through Cronbach's Coefficient Alpha. Content, criterion and construct validities was also examined. For data analysis, SPSS software version 25 was used and various analysis such as descriptive and inferential statistics were done. Descriptive statistics such as frequencies, percentages and mean were analyzed. Pearson Correlation analysis was used to test the hypothesis and in determining the relationship between variables, a multiple regression model was used. The study found out that strategic formulation had the highest influence whereas strategic goal setting had the lowest influence on performance. The conclusions were that strategic scanning was that majority of NGOs wasted a lot of resources on strategies that they would have benchmarked with their competitors. On strategy formulation, there were inefficiencies related to communication barriers and breakdown between the management and the junior employees. On strategic goal setting, there was an increase information leakage within departments and to external stakeholders of the NGOs. On action planning, it was not effectively done due to low availability of resources and increased competing strategies. The recommendation on strategic scanning is that NGOs management should liaise with operations staff for information on what their competitors were doing in regards to strategic plans implementation. The recommendation on strategy formulation is that the senior management should develop communication policies that dictate the timelines of communication, the audience of information and the repercussions of withholding critical information suitable for operations. The recommendation on strategic goal setting is that the management should set up policies that discourage information seepage such as suspensions, demotions and job termination to anyone found guilty of leaking institutional strategies. The recommendation on action planning is that the management should develop a variety of fund-raising campaigns which will allow new donors into the organizations.
Influence of Strategic Alliances on Performance of Telecommunication Organizations in Kenya
(KeMU, 2023-10) Njuguna, Eston Maina
Strategic alliances are a common scenario in businesses and organizations. This is attributable to the rising number of business collaborations anchored not only on ownership but also on affiliations which have eventually caused enormous changes to the business culture and running of organizations in the modern world. Strategic alliances are aimed at enhancing productivity and profitability of the collaborating entities and thereby improving the organizational performance of the individual firms. In Kenya’s telecommunication industry, three of the four main operators have not matched the performance of the industry leader, Safaricom, through the years. This has partly been associated with the level of involvement in strategic alliances. Safaricom has had several strategic alliances with various partners such as: M-Tiba, Afya Moja and Daktari Smart (health); Shupavu 291 and Zeraki learning (education); Digifarm (agriculture); United Nations Global Compact (corporate sustainability practices); Acumen (leadership development); and Shared Value Africa Initiative (competitive collaboration in Africa) among others. This research sought to establish how strategic alliances influence performance of telecommunication organizations in Kenya, particularly at Safaricom PLC. Specifically, the research sought to; determine the influence of marketing alliances on performance of telecommunication organizations in Kenya; establish the influence of production alliances on performance of telecommunication organizations in Kenya; and to examine the influence of technology alliances on performance of telecommunication organizations in Kenya. A descriptive research design, case study method, was employed. Safaricom PLC as well as other firms that the company had formed an alliance agreement with constituted the target population. It comprised those in top and departmental management positions. Stratified random sampling was used with the stratification criteria being on the basis of management level in the organization. Selection of the final sample of 105 respondents was done via simple random sampling. Primary and secondary data were used. Primary data was sourced through survey using questionnaires. Data analysis comprised both descriptive and inferential techniques. Descriptive analysis involved generating measures such as mean, mode, frequencies, range, standard deviation and percentages. Inferential analysis was conducted using multivariate regression analysis and correlation analysis. Results from the analysis of data were relayed through tables, graphs and charts. Results indicated that the main reason for engaging in strategic alliances was for the purpose of maintaining and increasing marketing. Regression analysis results conveyed statistically significant and direct influence on organizational performance occasioned by marketing and technology alliances. Production alliances showed an inverse and insignificant influence on organizational performance. However, correlation analysis showed strong, positive and significant influence organizational performance due to marketing, production and technology alliances. It was recommended that, rather than having a broad based approach, telecommunication firms should have a more narrow based approach that targets a specific component in strategic alliances and build a competitive advantage upon it so as to eventually attract the right partner(s) to form a business alliance.
Managers’ Perceptions on How the Selected Bancassurance Aspects Affects the Performance of Insurance Companies in Kenya
(KeMU, 2022-10) Njeru, Jane Njoki
One of the major recent advancements in the financial industry is offering insurance services and products by banks. This is what is commonly referred to as Bancassurance. In this case, the insurance services and products are offered alongside different banking services and products. The banks can offer the insurance services independently or in collaboration with the insurance companies. Bancassurance has been seen as a tool utilized by the insurance organization to gain competitive edge and overcome stiff competition in the industry. The main aim of this study was to find out the perception of managers on how the selected bancassurance aspects affects the performance of insurance companies in Kenya. The aspects related to bancassurance that were considered includes products or services type, administration-economies of scale, customer lifecycle management, and sales promotion tool. This research was based on innovation theory, the dynamic capabilities theory, and modern portfolio theory. A descriptive survey research design was applied in this study. The study targeted 506 management staff who were drawn from the major listed insurance companies in Kenya. The research used a random sampling technique to pick the sample size participants. Primary data were acquired using questionnaires. The research tools were allocated among the selected participants using different reference points, such as departmental managers. Moreover, data analysis was done using Statistical Package for Social Scientists (SPSS) computer software. The qualitative data was thematically coded and then statistically analyzed. Besides, content analysis was utilized for data that is qualitative in nature or aspect of the data obtained through the use of open-ended questions. Different approaches such as the use of tables and graphs were used to display information. The research revealed that Bancassurance products or services type affect performance of Insurance organizations in Kenya greatly. The study further showed that performance of insurance companies in Kenya is boosted by enhanced value and distribution channel optimization very greatly. In addition, study revealed that the customers trust and convenience enhanced the performance of Insurance firms in Kin the country vary greatly. The study also found that sales promotion tool affected performance of insurance companies in Kenya greatly. The study concluded that Bancassurance products or services type had the greatest impact on the success of insurance companies in Kenya, followed by Bancassurance customer lifecycle management, then Bancassurance sales promotion tool and finally administration-economies of scale had the least effect. The research proposes that the insurance organizations in Kenya should make sure that the client is guided by comprehending the market and directing the company's resources towards meeting the needs of the clients and by evaluating the capacity to deliver what is required by the client.
Effects of Strategic Innovation on Performance of Commercial Banks in Kenya (A Survey of Tier I Commercial Banks In Nairobi County)
(KeMU, 2022-08) Peter, Mburu Ng’ang’a
Banking industry in Kenya experience a very stiff completion which sees banks outdoing each other in terms of end products, employee’s retention, their service delivery among other products. When it comes to new technologies like mobile banking, online banking, and mobile application use, Kenya's top-tier commercial banks have been the pioneers. There is still a scarcity of academic research into how strategic innovation affects the performance of Kenya's tier-one commercial banks. Against this backdrop, the present study on how tier one commercial banks in Kenya are affected by strategic innovation market innovation strategies; and product innovation examine the effect of innovation strategies process. Kenya’s tier one commercial banks performance; on innovation strategies assess technology innovation strategies effects on theory performance. This research adopted descriptive survey research design. The intended audience included 494 junior, middle, and senior managers from the 8 largest commercial banks in the country. The sample size of 221 was obtained by a stratified random sampling procedure. Primary data was gathered by administering questionnaires to top-level managers at Nairobi's commercial banks. But for the years 2014-2019, secondary information was gathered from sources including financial reports and scholarly journals. Statistics such as percentages, frequencies, means, and standard deviations were applied. Correlation analysis and regression determined how the two variable relate with each other. Tables were used to for data presentation. According to the study, when market innovation strategies were increased tier one banks performance recorded was a 0.190 when all the variables remained the same. The variable was significant since 0.000<0.05. Research also showed that, while controlling for other factors, a 0.32% improvement in performance was shown among Kenya's top commercial banks when product innovation tactics were boosted. As 0.000 is less than 0.05, this variable was statistically significant. In addition, the study found that the performance scores of Kenya's top commercial banks rose by 0.264 points for every unit of process innovation methods that was implemented. The procedure for developing innovative methods yielded statistically significant results (p0.00005). To sum up, it was clear that the performance score of Kenya's top commercial banks increased by 0.076 points when the unit score for their technology innovation initiatives was raised by one point. A p-value of 0.087 or lower indicates that this variable is not statistically significant. Product innovation initiatives were found to have the biggest impact on the performance of Kenya's top commercial banks. The next was process innovation strategies, market innovation strategies followed. Performance of tier one commercial banks was minimally affected by technology innovation strategies. This study recommended that Central Bank which is the banks regulator to ensures tier one commercial banks strongly implement innovations for productivity, increase the number of their products, change and improve their products, create awareness and position all their brands. This will enhance growth, improve on investments and more revenue will be accumulated.
Influence of Selected Organizational Factors on Performance of International Airlines in Kenya
(KeMU, 2022-10) Watiri, Christine
The aim of survey was to investigate the impact of organizational factors on performance of international airlines in Kenya’s aviation industry. More specifically, the study seeks to find out the influence of organizational structures, organizational culture, organizational resources, and communication systems on performance of international airlines in Kenya. This research was aimed at the production managers as well as team administrators of international airlines, which had a total of 187 workers. From a total population of 187, 106 people were chosen as the sample size. Utilizing the formulas created by Yamane, this was chosen to make certain that the sample size was a great reflection of the whole demography. The research utilized first-hand information that was mostly quantitative as well as descriptive. After the questionnaires had been stuffed out but also sent back, they were checked for accuracy, categorized, and entered into the SPSS version 22. Statistics were employed to describe as well as figure out what the information meant. In descriptive analysis, the tables of frequency, the mean, as well as the standard deviation were used to find the central tendencies but also the spread of the data, respectively. From the findings in the bivariate correlation, significant relationship was established between organizational structure (α = 0.875), Organizational Culture (α = 0.883), organizational resources (α = 0.854), Communication Systems (α = 0.861) and organizational performance hence included in the analysis. As calculation by the R-square, the determination coefficient is 74.5 percent, which means that all of the predictor variables clarify 74.5 percent of the aggregate variation in how well international airlines do in Kenya. The survey's conclusion was that the explanatory variables have such a big impact on how well international airlines in Kenya run as a business. The research also suggested that institutional invest in resources as well as data transmission systems to make certain that that their staff have the correct, expertise, but also proficiencies to do their jobs well and take the company to greater heights.

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