Kenya Methodist University crestKENYA METHODIST UNIVERSITYDigital Repository
 

Master of Science in Computer Information Systems

Permanent URI for this collectionhttp://41.89.31.6:4000/handle/123456789/74

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Start date: 2018End date: 2018

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    A Framework for Enterprise Resource Planning Implementation Based on Key Success Factors in Kenya: A Case of Kenya Insurance Sector Organizations.
    (KeMU, 2018-09) Njoroge, John Lewis
    This thesis aimed to presents a framework for Enterprise Resource Planning system implementation among the Kenyan Insurance Industry, it reviewed the Critical Success Factors and analysis the relationships between success factors and indicators. The Critical Success Factors used in the research were chosen from literature review. In this study a conceptual framework was developed focusing on the Critical Success Factors are classified into four categories namely: Technology, Organization, Environment and cultures. To address the study objectives, a survey questionnaire was considered to be the most appropriate research method. Descriptive statistic method was applied to the analyzed data collected by interviewing the employees within the following organization levels: staff at management level, IT staff and users involved in the development and use of the Enterprise Resource Planning system. From the findings, lack of composition of the correct project team and failure support of the top management would highly influence the success of Enterprise Resource Planning systems implementation in insurance companies in Kenya. The study also established that the most effective means of capping these challenges would be to ensure the project was led by the right team, users involved in the Enterprise Resource Planning systems implementation should have a cross functional understanding of the organization, and the top executive lead by the Chief Executive Officer to support the project and should be seen supporting the project fully. The study recommends aligning the Cultural attributes such as dedicating project resources which include employees fully into project, the organizational attributes also need to be consider such as whether to change organizational processes to fit the Enterprise Resource Planning or whether to customize, in additional to this, consideration of Environment pressures and IT structures need to be considered for the success of the project.
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    A Bio-Data Privacy Protection Framework for the Telecommunications Industry.
    (KeMU, 2018-10) Katuu, Christopher Mwendwa
    Telecommunications are since long subject to privacy discussions, not so much for questions about the ringing phone but for the sensibility of the information that can be extracted from telephone services. It is against this backdrop that this study sought to examine privacy issues concerning bio-data in the telecommunications sector in Kenya and subsequently develop a framework to address the challenges. The objectives were to examine threats and evaluate measures in place for ensuring privacy of bio data in telecommunication firms; to develop a framework on bio-data privacy and adopt one that can be used by the telecommunications sector to address the challenges of bio-data privacy and to validate the developed bio data privacy protection framework. A descriptive survey targeting information security professionals and users of information systems was carried out. All Kenyan telecommunications firms were targeted from where the departments directly involved in data security were purposively selected. A total of thirty one (31) IT security professionals participated in this survey. A structured questionnaire was used for collecting primary data for the study. From the study, quantitative as well as qualitative data was gathered. The collected data was analysed thematically using the Statistical Package for Social Sciences (SPSS) version 21 to generate frequency tables and finally cumulative percentages which were thereafter tabulated and also presented in graphs and pie charts using Microsoft excel. The findings indicated that bio data privacy threats were rife in the telecommunication sector. The major bio-data privacy threats were computer viruses followed by data leakage. The other reported threats were denial of service attacks, software bugs, and spamming. The frequency of occurrence of the threats was reported to be rare. From the findings, training was the leading strategy for protecting bio data since majority of the respondents had received training in information security. A small numbers had not received any structured training on information security. In addressing the constraints and challenges faced by telecommunications firms, the findings assisted the researcher to develop a framework to be adopted by stake holders to ensure that there is privacy of customer‘s bio data. The proposed framework was reported by many respondents as being clear and systematic in the protection of bio data privacy. In conclusion, the study observes that bio data privacy threats are real in the ever growing and lucrative Kenyan telecommunications industry. It is recommended that telecommunication firms must identify and understand the privacy and security regulations that apply to the bio data they store, process, and transmit. They need also to implement a comprehensive bio data privacy protection framework like the one developed by the researcher.