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Master of Management Information Systems

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    A Framework for User Involvement in Enterprise Resource Planning System Implementation
    (KeMU, 2023-10) Ngala, Derrick
    The vast majority of firms adopt a complete collection of enterprise resource planning tools and tailor them to their specific operations practices. Despite all of this and ongoing evaluation of the embraced ERP suite, realizing an effective ERP deployment is challenging due to the system's size and complexity. Additionally, failures when it comes to the implementation of ERP have usually been attributed to lack of or inadequate user involvement in the entire process. Using a descriptive research design, the study took place at currently the United Nations Human Settlements Programme in Nairobi, and a sample size of 70 participants was chosen using stratified proportionate sampling. Primary sources with a focus on the drop and pick process provided the data for the study, which was ultimately given to participants via standardized questionnaires. Inferential analysis was used to approximate the predictive model after quantitative analysis provided descriptive statistics. Figures and tables were used to present the results, and narrative analysis from data analysed using SPSS tools. In accordance with the study's findings, it was concluded that there exists a positive and significant relationship between users' functional requirements activities and ERP implementation, as well as positive and significant relationships between users' presentation requirement activities and ERP implementation, significant moderate relationships between users' quality assurance activities and ERP implementation, and significant moderate relationships between users' project management activities and ERP implementation. The study suggests that these entities adopt an ERP framework through establishing users' functional requirements operations policy pronunciation of the role of top management involvement, looking over its business process regulations to take into account different system implementation procedures and related documents, evaluating its current quality assurance operations by Customers in order to meet the planned ERP system demand of the provider, and acquiring and retaining the ERP systems.