Performance Appraisal An Outcome Of Performance Contracting In Insurance Firms In Kenya Nairobi County

Abstract

Through performance appraisal an organization undertakes to measure the set goals against employee actual performance with respect to the period in question. It is also used to identify an employee’s weaknesses and strengths and provide for appropriate adjustments. This study examined the importance of performance appraisal as an outcome of performance contracting in insurance firms in Kenya. The study employed a descriptive approach for and used a population that consisted of 49 heads of performance contracting sections of 49 Kenyan insurance firms. A census method of sampling was used due to the availability of the population. A standardized questionnaire was used as main data collection instrument. The Statistical Package for Social Sciences (SPSS, version 24) analyzed the quantitative statistics and generate descriptive statistics. using the Using tables and figures for presentation, the study found that; performance appraisal affects employee performance among insurance firms in Kenya. The study findings revealed that there was effective performance appraisal procedures and methods in place that were used by the management in insurance firms in Kenya. The study recommends that; insurance firms in Kenya in collaboration with the IRA should structure and review their performance appraisal policy to include their support employee