Adoption of E- Records Management for Service Delivery in the Kenya Police Service.

Abstract

With the advent of information technologies, the variety of ways that information can be created, stored and manipulated has greatly increased in comparison to the days when information was produced almost solely through the medium of paper. The aim of this study was to examine the adoption of electronic records for service delivery at the Kenya Police Service. The objectives of the study were: to examine the status of records management in the Kenya Police Service; the availability of ICT infrastructure to facilitate e-records management; the financial support provided for the adoption of e-record management and the skills of personnel at Kenya Police Service in e-record management. The theoretical literature focused on Technology Acceptance Model. The study adopted a survey research design and the target population comprised of 616 officers from 29 police stations in Nairobi, Kenya. Data was collected using questionnaires and an interview guide. A total of 112 questionnaires were returned resulting in a response rate of 86.8%. The study used both probability sampling technique (stratified random sampling) and non-probability sampling techniques -. (purposive sampling and convenience sampling). The study collected both qualitative 7 X and quantitative data hence the use of mixed method. The" quantitative data from questionnaires was analyzed using descriptive statistics, correlation analysis and regression analysis. The qualitative data was analyzed using content analysis. The study established that Kenya Police Service mainly used manual record keeping systems and the institution was not prepared for the adoption of electronic records management as a tool to enhance efficiency in service delivery. The study recommends that the Kenya Government and the Kenya Police Service should come up With a strategic plan that would guide automation of record keeping systems, allocate sufficient funds to support acquisition of ICT infrastructure for e-records, staff training and