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    Browsing School of Business and Economics by Subject "Service delivery"

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        EFFECT OF PROCESS INNOVATION STRATEGIES ON PERFORMANCE OF TIER ONE COMMERCIAL BANKS IN KENYA 

        Peter, Mburu Ng’ang’a; Munga, Jane; Nzili, James Mbebe (International Academic Journal of Innovation, Leadership and Entrepreneurship (IAJILE), 2021-07)
        The Kenyan banking industry is experiencing very stiff competition with banks outdoing each other from the front end of products, service delivery, and employees’ retention amongst other fronts. In Kenya, Tier One ...
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        Influence of Community Policing Strategy on Service Delivery in National Police Service in Nairobi County, Kenya 

        Chachah, Marianne Wanjiru; Munga, Jane; Gichunge, Evangeline (INTERNATIONAL JOURNAL OF RESEARCH AND INNOVATION IN SOCIAL SCIENCE (IJRISS), 2024-07)
        The research examined the influence of Community Policing (CP) on service delivery in the National Police Service (NPS) in Nairobi County. The research was supported by stakeholder theory. The study adopted a quantitative ...
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        Influence of Strategic Resource Allocation by Laikipia County Government on Service Delivery in Level 3 and 4 Public Health Facilities 

        Lesiyampe, Evaline Nasieku; Cherono, Vivian; Muriiki, Rosemary (Journal of Business and Strategic Management, 2021-09)
        Purpose: The purpose of the study was to examine the influence strategic resource allocation by Laikipia county government on service delivery in level 3 and 4 public health facilities. Methodology: The target population ...

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