Browsing School of Business and Economics by Author "Omanwa, Clemence Nikiyiza"

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    • Debt Collector Behavior and Customer Satisfaction in Banks in Somalia 

      Sultan, Ahmed Ali Ahmed; Senaji, Thomas Anyanje; Omanwa, Clemence Nikiyiza (Reviewed Journal International of Business Management,, 2023-03)
      Though banks endeavor to serve their customers the best way possible, situations arise when they have to enforce debt collection procedures due to unpaid amount. In the context of strategic management, customer satisfaction ...

    • Relationship between Debt Collection Practices and Customer Satisfaction in Financial Institutions in Somalia 

      Sultan, Ahmed Ali Ahmed; Senaji,Thomas Anyanje; Omanwa, Clemence Nikiyiza (Reviewed Journal International of Business Management,, 2023-06)
      Customer satisfaction is crucial for performance of financial institutions hence the need to understand the factors that influence it. The relationship between debt collection strategy and customer satisfaction in financial ...