Browsing Journal Articles by Author "Senaji,Thomas Anyanje"
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Relationship between Debt Collection Practices and Customer Satisfaction in Financial Institutions in Somalia
Sultan, Ahmed Ali Ahmed; Senaji,Thomas Anyanje; Omanwa, Clemence Nikiyiza (Reviewed Journal International of Business Management,, 2023-06)Customer satisfaction is crucial for performance of financial institutions hence the need to understand the factors that influence it. The relationship between debt collection strategy and customer satisfaction in financial ...