| dc.description.abstract | The purpose of this research thesis was to examine how
information management system methods can be applied
to successfully integrate electronic government service
modules for effective service delivery and revenue
collection. Despite reporting higher collections, the
Kenya Revenue Authority (KRA) failed to meet its
income objectives for the 2022–2023 fiscal year by
Kes107 billion. The domestic excise tax was one of the
bands that fell short of the goal, performing below
average at 91.4 percent to achieve Kes 68.124 billion.
However, the taxman claimed that earnings from the
betting excise tax came to Sh6.65 billion, exceeding the
objective of Sh5.72 billion. This result was ascribed by
KRA to the betting companies' smooth integration into
the KRA tax system. This integration has greatly
increased revenue collection and expedited the sector's
tax payment procedure. The agency connected its
systems with the betting companies' systems around the
end of 2022. This connectivity has made it possible to
collect taxes in real-time and has increased visibility into
the revenue these businesses generate. This descriptive analytical study used a sample survey to investigate the
information systems management strategies for the
integration of e-government services with the Kenya
Revenue Authority as a case study. This was done on a
targeted population of 256 management staff extracting a
sample size of 72 respondents using structured
questionnaires. Interviews were conducted on normal tax
payers, corporate taxpayers from 2 select companies, 2
KRA commissioners related to the ICT integration
strategy and 4 senior ICT staff attached to the ICT
authority. The questionnaires received responses from 66
staff members in total, or almost 91% of the intended
audience. Due to patience and meticulous scheduling, the
interviews were fully attended. IBM's SPSS version 26
(Statistical package for social sciences) was used to
examine the data sets. The emergent independent
variables (information systems, digital infrastructure and
stakeholder involvement) and the dependent variable
underwent qualitative data analysis utilizing content
analysis. After that, inferential statistics were used to
determine how information management system
strategies would influence KRA system integration with
the e-government platform. This included regression and
correlation analysis. Information systems and
stakeholder participation had a positive connection with
the dependent variable. Digital infrastructure strategy did
not have a significant correlation with integration of e government services as most respondents did not agree
with the compliance of standards and reliability of the
current infrastructure at KRA (data center issues M=2.59,
SD=1.268; Network infrastructure issues M=2.91,
SD=0.944). In conclusion, the findings indicated that
information systems strategy had a strong significance on
the integration with e-government services despite the
weak significance of the digital infrastructure variable.
The integration of information systems plays a pivotal
role in ensuring the seamless functioning of government
services. The Kenyan government loses billions of
shillings in revenues annually due to poor information
propagation. A proper information management system
to check the flow of revenue data is necessary. This
research focused on examining the utilization of
information management systems integration strategies
by the Kenya Revenue Authority (KRA) within the
broader context of the country's e-government
framework. | en_US |
