Relationship between Performance Appraisal Practices and Employee Performance among Licensed Selected Clearing and Forwarding Firms in Mombasa County
MBUGUA, LILIAN MUTHONI
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The goal of this research was to assess the relationship between performance appraisal practices and employee performance among licensed selected clearing and forwarding firms in Mombasa County. This research was guided by specific such as to determine the association amid management by objective and performance of employees; to assess the association amid 360-degree feedback and performance of employees; to evaluate the association amid rating scale method and performance of employees; to assess the association amid checklist method and performance of employees; to examine the association amid behavioral anchored rating scale and performance of employees among clearing firms in Mombasa county. This research investigation is very key since it raises important aspects and offers guideline on required aspect that indicates the association between the two factors. This research adopted cross-sectional design. This research targeted HR managers in the selected clearing firms. Structured questionnaire was used as the research tool and was administered to 38 HR managers who were the main respondents of the study and they were chosen through simple random sampling method. Obtained data was analyzed and descriptive statistic was used as well as information was presented in tables, charts and graphs. This study reported a significant association amid practices of performance appraisal (Management by objectives, 360-degree appraisal, rating scale method, check list method and behavioral anchored rating scale), Management by objectives p=0.026, 360-degree appraisal p=0.004, rating scale method p= 0.000, check list method p=0.002 and behavioral anchored rating scale p=0.022 and performance of employees. The study concluded that all the independent variables which are the appraisal techniques practices have an association with performance of employees among selected clearing and forwarding firms and recommends the management of the selected firms to formulate a committee that can ensure the appraisal techniques practices are reviewed time to time.