RELATIONSHIP BETWEEN INFORMATION LITERACY TRAINING AND STUDENTS’ SATISFACTION AT KENYA SCHOOL OF LAW LIBRARY

Abstract

The objective of this study was to analyze the relationship between information literacy training and students’ satisfaction at the Kenya school of law library. Failure by the libraries to meet customer needs and expectations leads to user dissatisfaction. The quality of information services has been deteriorating in many libraries including the Kenya school of law library. Although there are studies on student satisfaction in Kenya, there is none done on evaluation of the connection between information literacy training and students’ satisfaction at Kenya school of law library. It employed quantitative approach and used descriptive survey research design. The main research instruments for the study were questionnaires and interview guides. Quantitative data was analyzed by descriptive and inferential statistical methods, while qualitative data was analyzed thematically. The computed P-value was 0.000 at 95% confidence level implying that information literacy training had a positive and significant relationship (r=.726) with students’ satisfaction. Therefore, the null hypothesis was rejected and concluded that information literacy training had a significant relationship with student satisfaction at KSL Library. The study concluded that information literacy training had a statistically significant and positive relationship with student satisfaction at the KSL library. Quality of information literacy trainings was identified as critical in influencing students’ satisfaction at the Kenya school of law library. The study recommended that the KSL library management should implement measures to enhance provision of information literacy training services. Some of the measures include online training on various databases, consultation meeting with the librarian, improved network connectivity and preparation of user guides.