Browsing School of Business and Economics by Author "69d9c66b-6d20-40a0-9221-53ea38913bb0"
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Influence of Knowledge Management on Customer Satisfaction in Four and Five Star Hotels in Nairobi County, Kenya
Wekesa, Emmah Namwenya (KeMU, 2022-10)Knowledge management has been embraced by many business establishments in Kenya. The hotel sector however still lags behind in terms of scale of application and amount empirical research as compared to other fields. Further, ...