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Adopting SERVQUAL Model in Improving Digital Institutional Repository Information Services to Postgraduate Students at Universities in Meru County
(KeMU, 2023-09)
Service delivery in digital institutional repositories among university libraries has
continued to demand multi-skilled workforce, competent and responsive employees who
listen to customer’s needs. This implicates directly ...
The Role of Information Literacy in the Utilization of E-Resources by Postgraduate Students in Faith-Based Universities in Nairobi County, Kenya
(KeMU, 2023-09)
The need for postgraduate students to be well equipped with information, has resulted to the acquisition of e-resources by university libraries. Furthermore, Kenyan university libraries, have implemented information literacy ...