Search
Now showing items 1-2 of 2
Debt Collector Behavior and Customer Satisfaction in Banks in Somalia
(Reviewed Journal International of Business Management,, 2023-03)
Though banks endeavor to serve their customers the best way possible, situations arise when they have to
enforce debt collection procedures due to unpaid amount. In the context of strategic management, customer
satisfaction ...
Relationship between Debt Collection Practices and Customer Satisfaction in Financial Institutions in Somalia
(Reviewed Journal International of Business Management,, 2023-06)
Customer satisfaction is crucial for performance of financial institutions hence the need to understand the
factors that influence it. The relationship between debt collection strategy and customer satisfaction in financial ...