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EFFECT OF PROCESS INNOVATION STRATEGIES ON PERFORMANCE OF TIER ONE COMMERCIAL BANKS IN KENYA
(International Academic Journal of Innovation, Leadership and Entrepreneurship (IAJILE), 2021-07)
The Kenyan banking industry is
experiencing very stiff competition with
banks outdoing each other from the front
end of products, service delivery, and
employees’ retention amongst other fronts.
In Kenya, Tier One ...