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ANALYSIS OF FACTORS INFLUENCING BANKS’ CUSTOMER LOYALTY: CASE OF COMMERCIAL BANKS IN NAIROBI CBD, KENYA
(International Academic Journal of Human Resource and Business Administration, 2020-09)
Customer loyalty has been one of the top
tools for a successful business. This study
aimed to establish the factors that influence
customer loyalty with reference to the case
study of commercial banks in Kenya. This
study ...
The Effect Of Leadership Style, Determination Of Strategic Change On Implementation In Telecommunication Companies In Kenya
(International Journal of Scientific and Research Publications,, 2020-08)
- The telecommunication companies over the globe are
growing very fast and this has been attributed to the strategic
planning and implementation of growth strategies. Despite the
industry experiencing a boom in the ...