Browsing Journal Articles by Author "Wekesa, Emmah Namwenya"
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Influence of Knowledge Acquisition on Customer Satisfaction in Four and Five Star Hotels in Nairobi County, Kenya
Wekesa, Emmah Namwenya; Moguche, Abel; Muchai, Peter (International Journal of Research and Scientific Innovation, 2022-10)The study investigated the influence of knowledge acquisition on customer satisfaction in four and five star hotels in Nairobi. In conducting the study the researcher was guided by the knowledge based view of the firm. ...