| dc.description.abstract | One of the critical objectives of governments across the globe is to provide timely and
quality service that is efficiently accessible to all citizens to promote cultural, social and
economic wellbeing. This study sought to investigate the influence of strategic factors on
service delivery in Mombasa County government. The strategic factors under review
were staff training and development, revenue mobilization, procurement management
and information communication technology (ICT). The researcher applied various
theories for in-depth understanding of the of the study variables and also to aid in
analyzing and explaining the research objectives. A descriptive research design was
adopted study and questionnaires were used in data collection. The researcher collected
data from all sectors in the county government of Mombasa by physical administration of
questionnaires to respondents and collected the thereafter for analysis. A total of 60
respondents were administered with questionnaires. The data collected was analyzed
using the statistical package for social science tool (SPSS) 24.0 version through
techniques such as frequencies, correlation and regression and interpreted. The findings
demonstrated that the study variables were influencers of service delivery. However there
was an overwhelming indication that Training and Development was the only variable
that indicated significant influence on service delivery. The the other factors i.e.
Procurement management, Revenue Management and ICT indicate some influence on
service delivery but were statistically insignificant. This study recommends more
emphasis should be put on staff training in all service delivery sectors as a strategy to
enhance service delivery | en_US |
