| dc.description.abstract | Agency banking is touted as being the solution to the wide spread poverty in most developed
countries. The goal of this study was to ascertain how agent banking affected Kenya's
commercial banks' profitability. The specific objectives were to determine the effect of agency
convenience, agency costs, agency access and agency regulations on commercial banks’
profitability. Using a descriptive approach, the study targeted commercial banks based on the
Nairobi CBD. A sample population of 30 out of 111 agents was arrived at. Questionnaires were
used to collect the study's data and analysed using qualitative and quantitative data with the
aid of SPSS. Tables and figures were used in presenting of the analysed data. This study
concluded that cost, convenience, access as well as regulations have a positive effect on the
profitability of the banks. The findings will help government, financial institutions, students
and scholars alike to improve the life of the population at large. | en_US |
