| dc.description.abstract | A family business is a commercial organization in which decision-making is influenced
by multiple generations of a family, related by blood or marriage or adoption, who has
both the ability to influence the vision of the business and the willingness to use this
ability to pursue distinctive goals. It was against this background information the study
sought to determine relationship between family owned firm’s operational strategy on
organizational performance with special focus on family owned businesses in Nairobi
County. The study sought objectives were: to examine the relationship between
leadership style and organizational performance of family owned businesses; to
investigate the relationship between succession planning and organizational performance
of family owned businesses; to assess the relationship between governance structure and
organizational performance of family owned businesses; and to determine relationship
between family conflicts and organizational performance of family owned businesses.
The study employed theory of growth of a firm; leadership theory; succession planning
and management theory; and agency theory as study theories. This study used descriptive
research design. The target population consisted 1200 employees working for MSFBs
family business within the Nairobi County. Stratified sampling technique used to select
92 respondents. Questionnaire was used as the main data collection instrument. The study
used the quantitative method of data analysis with the help of inferential and descriptive
statistics. The study concluded that family-owned firms operational strategy has an
influence on organizational performance of family businesses in Nairobi County. The
study recommends that the family business leader should continuously encourage
employees to think critically and seek new ways to approach their jobs since it led to an
increase in employees’ level of performance, satisfaction, and commitment to the goals of
their organization. | en_US |
