Factors Influencing Delivery of Quality Health Care in Kasarani Sub County, Kenya
View/ Open
Date
2021-09Author
Mbangua, Robert Kariuki
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Quality in health service delivery is key in ensuring patient satisfaction since delivering
quality service has a direct influence on the customer satisfaction and management
outcome. The general objective was to determine factors influencing delivery of quality
health care in Kasarani Sub-County. Specifically, the study analyzed how organizational
factors, interpersonal factors, environmental factors and economic factors influence
delivery of quality health care in Kasarani Sub County. The research was quantitative
adopting a cross sectional descriptive research design. The target population included 110
Health officers who are members of work improvement teams, quality improvement
teams or departmental heads. The research was based on primary data acquired through a
self-administered questionnaire. For quantitative data, descriptive and inferential statistics
were generated. Under inferential statistics both correlation and regression analysis were
undertaken. The analysis' findings were given in tabulated form, along with relevant
interpretations as well as discussions. In conclusion organization factors (r=0.516;
p<0.05), interpersonal factors (r=0.457; p<0.05), environmental factors (r = 0.378; p <
0.05), and economic factors (r = 0.614; p < 0.05) were substantially linked to provision of
quality healthcare in Kasarani Sub County. Organization, interpersonal, environmental,
and economic factors explained 50.1 percent of the variation in the delivery of quality
health care in Kasarani Sub County, according to the data. Economic factors (β4 = 0.274)
were found to be the most critical factors in the delivery of quality health care in Kasarani
Sub County while environmental factors (β3 = 0.179) were the least important factors.
The study concluded that organization, interpersonal, environmental and economic
factors have a significant influence on delivery of quality health care. The study
recommends that Kasarani Sub County's health facilities should look for additional
funding to cover their operating expenditures. They also should make certain that
responsible leadership is in place, one that promotes transparency and accountability. The
labor must be fairly compensated and motivated. Additionally, medicine and drug
distribution should be prioritized based on need to avoid stock outs and guarantee that the
quality of health-care delivery is not jeopardized.