FACTORS INFLUENCING DELIVERY OF QUALITY HEALTH CARE IN KASARANI SUB COUNTY, KENYA

Abstract

Quality in health service delivery is key in ensuring patient satisfaction since delivering quality service has a direct influence on the customer satisfaction and management outcome. The general objective was to determine factors influencing delivery of quality health care in Kasarani Sub-County. Specifically, the study analyzed how organizational factors, interpersonal factors, environmental factors and economic factors influence delivery of quality health care in Kasarani Sub County. The research was quantitative adopting a cross sectional descriptive research design. The target population included 110 Health officers who are members of work improvement teams, quality improvement teams or departmental heads. The research was based on primary data acquired through a self-administered questionnaire. For quantitative data, descriptive and inferential statistics were generated. Under inferential statistics both correlation and regression analysis were undertaken. The analysis' findings were given in tabulated form, along with relevant interpretations as well as discussions. In conclusion organization factors (r=0.516; p<0.05), interpersonal factors (r=0.457; p<0.05), environmental factors (r = 0.378; p < 0.05), and economic factors (r = 0.614; p < 0.05) were substantially linked to provision of quality healthcare in Kasarani Sub County. Organization, interpersonal, environmental, and economic factors explained 50.1 percent of the variation in the delivery of quality health care in Kasarani Sub County, according to the data. Economic factors (β4 = 0.274) were found to be the most critical factors in the delivery of quality health care in Kasarani Sub County while environmental factors (β3 = 0.179) were the least important factors. The study concluded that organization, interpersonal, environmental and economic factors have a significant influence on delivery of quality health care. The study recommends that Kasarani Sub County's health facilities should look for additional funding to cover their operating expenditures. They also should make certain that responsible leadership is in place, one that promotes transparency and accountability. The labor must be fairly compensated and motivated. Additionally, medicine and drug distribution should be prioritized based on need to avoid stock outs and guarantee that the quality of health-care delivery is not jeopardized.