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Analysis of Marketing Factors Influencing Banks’ Customer Loyalty: A Survey of Commercial Banks in Nairobi, Kenya
(KeMU, 2021-09)
Customer loyalty is commonly cited as a requirement for providing effective service.
Customers compare perceptions to expectations when judging a company's product and
service quality. It may be tough to keep a customer ...
Effect of Intellectual Capital on Financial Sustainability of Savings and Credit Cooperative Societies in Kenya
(KeMU, 2020-10)
Today SACCOs are operating within dynamic business environment. There is an increasing
importance of intellectual capital as a vital resource in a changing knowledge-based
environment where this resource has turned out ...
Strategic Determinants on Implementation of County Annual Development Plans among County Government in Kenya. A Survey of Selected Kenyan Counties
(KeMU, 2021-09)
Kenya devolved form of governance is in massive transition. Although the county
governments are devoting considerable efforts in developing strategic county annual
development plans, they are paying less attention on ...
Managerial Factors and Implementation of Performance Contracting Strategy among Selected County Governments of Kenya
(KeMU, 2021-09)
The goal of the performance contracts strategy is to increase service quality, enhance
resource usage efficiency and institutionalize a performance-oriented culture in the
public service. However, having a strategy that ...
Effect of Mobile Phone Technology on Performance of Micro and Small-Scale Enterprises in Kakamega County
(KeMU, 2021-09)
The evolution of mobile phone technology and its facilities has led to economic growth and development as many people can now access financial services. Previously the financial institutions had ignored the people in remote ...
Determinants of Strategic Change Implementation among Telecommunication Companies in Kenya
(KeMU, 2021-09)
The telecommunication companies over the globe are growing very fast and this has
been attributed to the strategic change implementation for growth strategies.
However, it is disappointing that there are inadequate ...
Influence of Human Resources Management Strategies on Employee Retention in the Medical Insurance Industry, in Kenya
(KeMU, 2021-09)
The most important assets in any institution are human resources. Retention of experienced
and efficient employees in a firm is important since it reduces hiring costs. The objective
of the research was to determine the ...
Effects of Organizational Learning on Business Performance: A Case Study of Geomatic Engineering Firms in Seychelles
(KeMU, 2021-09)
From a strategic standpoint, knowledge is an essential resource in the firm; thus, via
continual learning, the corporation should prioritise producing, instituting, and
integrating knowledge as the most significant ...
Influence of Corporate Governance Attributes on Financial Performance of Microfinance Institutions in Nairobi County
(KeMU, 2021-09)
The issue of corporate governance is still a debate across the world, with some
emphasizing its role in their firm performance whereas others underplay its role in some
other business. The purpose of the current study ...
Institutional-Based Strategies for Enhancing Mobilization of Own-Source Revenue in Isiolo County
(KeMU, 2021-09)
The government of Kenya has clear national fiscal policies and legislative frameworks that guide national revenue allocation in 47 counties. However, the allocated revenue is notably insufficient in meeting all financial ...