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Debt Collection Strategy, Industry Rivalry and Customer Satisfaction in Financial Institutions in Somalia
(KeMU, 2023-08)
Customer satisfaction is an important indicator of an organization's performance. Customer satisfaction with financial institution’s products, services, and procedures is crucial because performance is central to strategic ...
Relationship between Debt Collection Practices and Customer Satisfaction in Financial Institutions in Somalia
(Reviewed Journal International of Business Management,, 2023-06)
Customer satisfaction is crucial for performance of financial institutions hence the need to understand the
factors that influence it. The relationship between debt collection strategy and customer satisfaction in financial ...