Search
Now showing items 1-4 of 4
Influence of Knowledge Acquisition on Customer Satisfaction in Four and Five Star Hotels in Nairobi County, Kenya
(International Journal of Research and Scientific Innovation, 2022-10)
The study investigated the influence of knowledge
acquisition on customer satisfaction in four and five star hotels in
Nairobi. In conducting the study the researcher was guided by
the knowledge based view of the firm. ...
Debt Collection Strategy, Industry Rivalry and Customer Satisfaction in Financial Institutions in Somalia
(KeMU, 2023-08)
Customer satisfaction is an important indicator of an organization's performance. Customer satisfaction with financial institution’s products, services, and procedures is crucial because performance is central to strategic ...
Effect of Customer Satisfaction on Organizational Performance of Lodges within Lewa Wildlife Conservancy
(KeMU, 2023-08)
Kenya is a well-known tourist destination in Africa and the government has launched
several initiatives to boost tourism. Hotels are a vital aspect of tourism in the country
and maintaining high levels of customer ...
Relationship between Debt Collection Practices and Customer Satisfaction in Financial Institutions in Somalia
(Reviewed Journal International of Business Management,, 2023-06)
Customer satisfaction is crucial for performance of financial institutions hence the need to understand the
factors that influence it. The relationship between debt collection strategy and customer satisfaction in financial ...