Browsing by Subject "SERVQUAL model"
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Adopting SERVQUAL Model in Improving Digital Institutional Repository Information Services to Postgraduate Students at Universities in Meru County
(KeMU, 2023-09)Service delivery in digital institutional repositories among university libraries has continued to demand multi-skilled workforce, competent and responsive employees who listen to customer’s needs. This implicates directly ... -
The Aspect of Assurance of Digital Institutional Repository Service Provision to Postgraduates Students at Selected Universities in Meru County
(International Journal of Professional Practice, 2023-08)Theses, dissertations, reports and other research works by university communities are housed in digital institutional repositories in the library department. Postgraduate students are expected to utilize these resources; ...