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  Strategy Implementation and Performance of Commercial Banks in Kenya 

  Mwamsindo, Rita Chaga (KeMU, 2025-10)

  The financial health of Tier One commercial banks in Nairobi County has been challenged by operational inefficiencies, regulatory compliance issues, and the need for technological adaptation. Despite demonstrating strong ...
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  Alternative Banking Strategies and Organizational Performance of Tier Three Banks in Nairobi, Kenya 

  Kinyua, Robert Muchiri (KeMU, 2025-09)

  The adoption of alternative banking channels has increasingly influenced how commercial banks in Kenya perform. Notably, services like mobile banking, internet banking, and ATMs are central to enhancing banks’ operational ...
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  An Assessment of the Relationship Between the Price Tariffs of a Christian-Affiliated Guesthouse and Customer Choice Behavior in Nairobi County 

  Nyaga, Dorothy K.; Muchai, Peter; Laimaru, Susan (Journal of Hospitality and Tourism Management,, 2024-09)

  Purpose: To assess the relationship between the price tariffs of a Christian-affiliated guesthouse and customer choice behavior in Nairobi County. Methodology: Descriptive survey research design was used on a target ...
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  Christian Affiliated Guesthouse Attributes and Customer’s Choice Behaviour in Nairobi County, Kenya 

  Nyaga, Dorothy Kathambi (KeMU, 2025-07)

  Christian-affiliated guesthouses in Nairobi County face declining occupancy despite their role in expanding lodging options. Few studies have examined how faith-based affiliation impacts guest house choice in Nairobi. This ...
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  Effect of Employee Training On Service Quality in Public Catering Institutions in Nairobi County 

  Yegon, Erustus Kibet (KeMU, 2025-10)

  Service quality in Public Catering Institutions is essential for customer satisfaction, operational efficiency, and institutional reputation. However, inconsistent service delivery, inefficiencies, and poor customer ...

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