Browsing School of Business and Economics by Subject "Customer satisfaction"
Now showing items 1-2 of 2
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Influence of Knowledge Acquisition on Customer Satisfaction in Four and Five Star Hotels in Nairobi County, Kenya
(International Journal of Research and Scientific Innovation, 2022-10)The study investigated the influence of knowledge acquisition on customer satisfaction in four and five star hotels in Nairobi. In conducting the study the researcher was guided by the knowledge based view of the firm. ... -
Relationship between Debt Collection Practices and Customer Satisfaction in Financial Institutions in Somalia
(Reviewed Journal International of Business Management,, 2023-06)Customer satisfaction is crucial for performance of financial institutions hence the need to understand the factors that influence it. The relationship between debt collection strategy and customer satisfaction in financial ...