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The Mediating Effect of Innovative Work Behavior on the Relationship between Knowledge Management and Performance of Commercial Banks in Meru County
(KeMU, 2019-09)
The Kenya national government devolution strategy opened up the financial sector to diverse and competitive markets. As a strategy to respond to the fragmented emergent markets and innovate unique products and services ...
Influence of Knowledge Management on Customer Satisfaction in Four and Five Star Hotels in Nairobi County, Kenya
(KeMU, 2022-10)
Knowledge management has been embraced by many business establishments in Kenya. The hotel sector however still lags behind in terms of scale of application and amount empirical research as compared to other fields. Further, ...