Browsing Masters Theses and Dissertations by Subject "Quality service deliveery"
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The Effect of Participative Management on Quality Service Delivery: A Survey of Meru County Star Hotels
(KeMU, 2013-06)It is a challenge for hotel management to motivate their employees to stay on the job and to offer the efficient, good service which customers expect. Participatory Management is seen as the quick cure for poor morale, ...