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    Browsing Library by Subject "SERVQUAL model"

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        Tangibility of digital institutional repository service provision to postgraduate students at universities in Meru County, Kenya 

        Tsenga, Sophia Mjeni; Gichohi, Paul Maku (KLISC Journal of Information Science and Knowledge Manageme, 2023)
        Institutional repository services in libraries essentially determine the quality of the scholarly output of postgraduate students. Subsequently, this demands a multi-skilled workforce, facilities, and ICT ...

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